Pooja S Email and Phone Number

Key outline of the programme: • Gained good knowledge of system administration, ITSM with ITIL best practices and use of platform applications and Modules: Knowledge Base, Service Catalog, Service Portals, and Reporting.• Demonstrated competency in dealing with support activity such as Incidents, Problem, Tasks and Change within ServiceNow.• Learned configuration of different modules of ServiceNow and end-to-end Service Catalog.• Learned configuration, Integration, Customization, Scripting, Administration of ServiceNow Processes (User/Group management), Functions and reporting in configuring Service Level Agreements (SLA).• Learned UI development using HTML 5, CSS3, GlideScript, UI policy, JavaScript and applying Business Rules, GlideRecords, GlideForm, GlideAjax, debugging, ACL, REST, SOAP and ATF testing.• Gained knowledge in Performance Analytics, Process mining and Predictive Intelligence.• Tasked in developing both frontend and backend components of internal applications and testing.• Learned how to use Service Portal, App Engine Studio and Flow Designer.

Accepted into a fully funded intensive 12-Week Bootcamp run by Generation Australia - in partnership with Academy Xi.- Skills and Languages Covered - HTML, CSS, Bootstrap, JavaScript, React, Git, as well as Behavioural Skills and Mindsets to support job readiness. - Achieved consistently high scores on all projects and assessments.- Completed a 'Task Manager' web app as a final project, as well as numerous other projects throughout the course.

 Finance Management: Financial planning, Budgeting and Controlling. Project Management : Planning, Scheduling, Monitoring and Executing