Pooja Soni Email and Phone Number

Roles and Responsibilities: Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation. Responsible for optimal solution design and ensure it meets the client’s business needs. Managing customers account relationships and providing support. Handling Tickets &Task and responsible for closing the same within defined SLA’s and troubleshooting the issue in the system. Coordinating with internal team and managers to help users in resolving the issues and completing requests. Point of contact for all functional / technical support through SAN Ticket management system. Application Configuration and Functional Testing. Using SAN to log the defects and working with developer to resolve issue as when required. Keeping informed of the latest ERP developments, upgrades and offerings. Additional support and training on Inventory Manage, Purchase and Sales modules to the customer. Resolve any issues and problems faced by customers and deal with complaints to maintain trust. Prepare regular reports of progress and forecasts. You will keep management well informed of short a nd long term revenue forecasts, including new business development. Train to the new team members.