• Efficiently handled accurate and detailed registrations at multiple ambulatory locations.• Executed effective patient identification practices by carefully selecting medical records and promptly notifying of any duplicate record numbers for further scrutiny, contributing to the achievement of patient safety goals.• Reviewed and validated printed wristbands, ensuring accuracy in their application to each patient.• Enhanced financial revenue by accurately determining insurance pre-authorization eligibility.• Ensured accurate and up-to-date information for each visit by carefully scanning and updating Patient Identification cards, Insurance Cards, Vaccine Records, Newborn Birth Certificates, Outside records, and Referral forms into the medical record.• Effectively communicates registration documents, securing patient signatures.• Managed appointment bookings for Minor Injury Clinics and IV antibiotics in compliance with physician specifications.• Ensure efficient processing of patient PoS collections while maintaining accurate records and notify management of any collection or deposit issues.• Effectively communicated medical necessity concerns to the relevant clinical representatives.• Support communication by interpreting in patient's preferred language.• Coordinated with support services such as the laboratory, pharmacy, and translation services to meet patient needs.• Responsible for managing all aspects of the patient record, including check-in, admission, patient care, physician orders, and check out.• Effectively handled incoming phone and intercom inquiries, providing required details or transmitting messages to patients and healthcare professionals.• Maintained strict adherence to patient privacy and confidentiality protocols throughout all aspects of Administration tasks.

• Facilitated safe environment for patients and others• Ensured accurate and thorough documentation of patients within the hospital setting• Handled incoming phone calls with professionalism and efficiently directed them to the correct recipients• Facilitated seamless coordination between physicians, nurses, patients, and other departments.• Ensured adherence to laws and regulations while safeguarding hospital operations to preserve patient confidentiality• Managed and ensured sufficient inventory levels by regularly monitoring supply levels• Developed streamlined process to prepare required paperwork for patients attending medical appointments or undergoing laboratory testing.• Prioritized tasks based on importance and successfully managed them• Organized meeting agendas.

• Proficiently drafted and dispatched internal and out-going memos• Streamlined business communication by creating and editing a variety of documents such as letters, reports, records, and correspondence• Managed incoming telephone calls and efficiently communicated messages to director, while also handling mail correspondence for the department.• Maintained organized records of meeting discussions• Streamlined internal and cross-departmental communication channels• Provided support in preparing payroll and timesheets as needed• Consistently staying informed of HMC and department competencies by actively participating in department meetings• Managed and organized records in accordance with JCI standards.

• Facilitated safe environment for patients and others• Ensured accurate and thorough documentation of patients within the hospital setting• Handled incoming phone calls with professionalism and efficiently directed them to the correct recipients• Facilitated seamless coordination between physicians, nurses, patients, and other departments.• Ensured adherence to laws and regulations while safeguarding hospital operations to preserve patient confidentiality• Managed and ensured sufficient inventory levels by regularly monitoring supply levels• Developed streamlined process to prepare required paperwork for patients attending medical appointments or undergoing laboratory testing.• Prioritized tasks based on importance and successfully managed them• Organized meeting agendas.

• Facilitates effective communication of patients' concerns and issues to the medical and administrative team.• Served as a reliable resource for patients' families throughout admissions and critical situations• Managed patient needs in the department through effective communication and teamwork within the staff.• Served as a bridge for seamless communication between patients and healthcare professionals• Demonstrate courtesy and efficiency in customer interactions .• Successfully resolved issues affecting patient experience and care by advocating for patients and their families.• Ensures effective and timely investigation of untoward incidents/complaints, with successful communication of lessons learnt.• Consistently updated and enhanced understanding of company client portfolios/products.• Developed and implemented strategic plans to expand service offerings and improve programme results.• Leveraged health resources to address public health issues and improve community wellness.

• Coordinated and maintained appointment list to ensure efficient department operations.• Effectively communicated necessary information about treatments, procedures, medications, and continuing care requirements to patients and their families.• Completing patient rounds to ensure high delivery of service; Documenting care as well as identifying progress towards desired outcomes• Demonstrated commitment to maintaining confidentiality while providing quality service.• Delivered comprehensive onboarding programs to newly hired staff• Worked closely with senior healthcare professionals and staff to establish positive connections.• Provided support to management on departmental issues and activities, while interacting with other departments as planned.

• Ensured the creation of a comprehensive and reliable record of patient care through transcription• Achieved employer-established quality productivity standards and consistently met deadlines.• Edited diverse correspondence, reports, and materials with a focus on content, accuracy, and completeness.• Followed patient confidentiality guidelines and legal documentation requirements when carrying out tasks

• Ensured continuous skill development by conducting process training for associates and recurrent training for new processes, systems or tools• Maintained consistent monitoring of process knowledge by conducting frequent tests• Organize refresher sessions and administer re-tests to those falling short of requirements.• Proficiently transcribed a wide range of medical records including H&P, OP, Consultation, Discharge Summary pathology and laboratory reports.

• Provides exceptional customer service through effective communication on inbound calls regarding Indian rail journeys• Engaged in various product/service activities such as processing user information, activating accounts, receiving payments, and booking tickets• Provided comprehensive knowledge about products/services and additional benefits.• Assisted in investigating and addressing customer issues, promoting prompt resolutions.• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.• Served as point of escalation for complex customer issues, capturing timely resolution.• Referred consumers to team leaders and expert advisers for complex inquiries.