Pooja Vijayan Email and Phone Number

• Responsible for monitoring SLA tickets and meeting obligations such as TAT & accuracy levels given for the same• To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees’ salaries• Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty.• Responsible for first level verification of data if required.• Responsible For Timely Escalation of Production Related Issues.• Updating Process Related Reports and Documents• Coordinating with the Transition team during testing phase• Client calling

• Monitoring and auditing the tickets and 100 % sampling on critical towers and sharing weekly and monthly feedback with Team leader and Team• Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty.• Responsible for first level verification of data if required.• Responsible For Timely Escalation of Production Related Issues.• Updating Process Related Reports and Documents• Coordinating with the Transition team during testing phase• Client calling

Responsible to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information

responsible for efficient provisioning, operation, installation/configuration and proper maintenance of systems software