Pooja Zaveri Email & Phone Number

Mumbai, Mh, In

Brisbane, Queensland, Australia

Operational for more than 20 years, PRIME BPM has been providing end-to-end Business Process Management Solutions with its portfolio of product and services: PRIME BPM Software, PRIME BPM Education and Process Mapping Service. With more than 200 successful BPM deployments and over 7,000 people trained, we have empowered organization across diverse industries to accelerate their growth journey.

Mumbai, Maharashtra, India

As a Functional and Quality Assurance Manager, led the business requirements and end to end delivery for one of the largest US Banking Institution• Managed multiple tracks (Build the Bank and Run the bank) to enhance and maintain the current and future Banking Needs• Work closely with Client, conduct the JAD (Joint Analysis and Design) sessions to convert the requirements to specific user stories and Acceptance criteria.• Managing the core banking modules with a focus on solutioning… Show more As a Functional and Quality Assurance Manager, led the business requirements and end to end delivery for one of the largest US Banking Institution• Managed multiple tracks (Build the Bank and Run the bank) to enhance and maintain the current and future Banking Needs• Work closely with Client, conduct the JAD (Joint Analysis and Design) sessions to convert the requirements to specific user stories and Acceptance criteria.• Managing the core banking modules with a focus on solutioning the revenue and financial management implementations for B2B customers and M&A (merger and acquisitions) for a seamless transition and unificationPage 2 of 5• Lead the sprint demos to client and channelized the demo feedback items to the sprint backlog with a follow up on Prioritization and Release Categorization• Plan release schedules and ensure client sign offs are obtained based on entry and exit criteria of each phase• Perform Daily Scrum ceremonies with the Functional, Development and QA team, to track the sprint progress, identify any risks and issues with the timeline and manage the scope changes Show less

Little Rock, Arkansas Area

• Worked with the State’s Division of Children & Family Services(DCFS) to Manage the day to day running of the Businesses and enable the state to best serve the growing demands of the populace with better and efficient ways through different systems and portals• Lead the end to end delivery of the complex executive Dashboards built using Power BI, be the liaison between the Client, Development & Testing Team to manage the requirements, testing and scheduling the Deliverables• Managed… Show more • Worked with the State’s Division of Children & Family Services(DCFS) to Manage the day to day running of the Businesses and enable the state to best serve the growing demands of the populace with better and efficient ways through different systems and portals• Lead the end to end delivery of the complex executive Dashboards built using Power BI, be the liaison between the Client, Development & Testing Team to manage the requirements, testing and scheduling the Deliverables• Managed the Complex Dashboard Requirements to represent the various Trends in the State pertaining to the Children & Family Welfare and Issues. Demo various Metrices that will help monitor the Performances, ROI, track Service Efficiency Indicators, Predict the Trends and Shortcomings• Worked closely with the Division Heads to initiate and plan the Change Management Processes and trainings for the staff• Managed the M&O & Enhancement threads to keep the release rolling and implement new features and fixes to their existing systems. Walkthrough the schedule to the Prioritization Committee in MPC Meetings• Provided Business Knowledge to the Development and Testing Team and perform Life Cycle Testing of the Deliverables, be one of the Quality Gates to ensure the requirements are met• Developed Process Maps of the Complex Business Processes as part of Documentation and Knowledge Repository. Review the Maps with Client and tighten up the Processes via recommendations and improvements• Presented the Dashboards Statuses to the Leadership to highlight progress, variances, risks/issues impacting the Deliverables timelines and overall completion. Show less

London And Scotland, United Kingdom (Uk) And Mumbai And Bangalore Area, India

TIBCO Software Inc. (Nimbus, a TIBCO Company)*Provide Consulting Services to Identify and Improve Business Processes using Nimbus Control (TIBCO Nimbus) for efficient delivery of Services to End Customers.*Managing the Project module and Leading the JAD (Joint Analysis and Design) Sessions to structure the process work flows and address key bottle necks impacting the efficiencies.*Leading Training Sessions and Workshops across client groups and provide guidance on the outcome of… Show more TIBCO Software Inc. (Nimbus, a TIBCO Company)*Provide Consulting Services to Identify and Improve Business Processes using Nimbus Control (TIBCO Nimbus) for efficient delivery of Services to End Customers.*Managing the Project module and Leading the JAD (Joint Analysis and Design) Sessions to structure the process work flows and address key bottle necks impacting the efficiencies.*Leading Training Sessions and Workshops across client groups and provide guidance on the outcome of the Mapping of Business Processes and areas of Improvisation.*Provide support to the Clients in APAC and EMEA regions thereby enabling them to gain confidence in the Product - TIBCO Nimbus.*Act as a Liaision between the Client and Technical Team in requirement gathering and supporting the process through Design and Deployment.*Performing Final quality checks / reviews of all scopes of Business Processes from APAC, EMEA and US Business regions before GoLive (Barclays Bank, London, UK).*Continue on-going Research and study of Market Trends and Business Challenges and make recommendation towards improvisation of Nimbus Control BPM Product (TIBCO Nimbus).*Provide support and initiate tasks for the transformation and clean-up of Process operational model for ISO 27001 re-certification.Additional Responsibilities:*Review required Company policies and apply these to the Hosted application, where agreed and applicable. i.e. Product Lifecycle, Hotfix Process.*Liaise with development, test and implementation teams and other technical resources as per internal and external Customer requirements.*Responsible for providing cleansed content (removing PII's, third party information, andother payloads) to the Consultants in APAC/ EMEA and Americas as part of sales cycle.*Perform product QA testing (Exploratory, Functional, Regression, Positive, Negative) of new versions of the BPM tool before GA process.*Collate information, understand requirements and create test cases. Show less

Chester, United Kingdom

Halifax Bank of Scotland (Now Lloyds Banking Group)*Analyzing portfolio of both secured and unsecured loan accounts, credit cards and preference accounts for various clients of HBOS Plc.*Negotiating and re-designing payment plans.*Handling / resolving escalated customer complaints.*Analyzing weekly and monthly team performance reports and KPIs.*Mentor and provide guidance to trainees, monitor performances and provide feedback.Achievements:*Shining Star… Show more Halifax Bank of Scotland (Now Lloyds Banking Group)*Analyzing portfolio of both secured and unsecured loan accounts, credit cards and preference accounts for various clients of HBOS Plc.*Negotiating and re-designing payment plans.*Handling / resolving escalated customer complaints.*Analyzing weekly and monthly team performance reports and KPIs.*Mentor and provide guidance to trainees, monitor performances and provide feedback.Achievements:*Shining Star Award*C&R Achievement Award - Gold / Top Performer *Celtic Legends Award Show less

Mumbai Area, India

Started as a Sr.Advisor and was promoted to be a Mentor and Quality Coach within 9 months of joining. *Managing a team of 6-12 advisors and providing on-the-job training.*Ensuring team product, process, quality and compliance are maintained and adhered to as per the Service Level Agreements (SLA).*Highlight KPIs, Key Achievements and Misses for the team.*Preparing process and escalation related reports with a view to apprise management of the process operations and… Show more Started as a Sr.Advisor and was promoted to be a Mentor and Quality Coach within 9 months of joining. *Managing a team of 6-12 advisors and providing on-the-job training.*Ensuring team product, process, quality and compliance are maintained and adhered to as per the Service Level Agreements (SLA).*Highlight KPIs, Key Achievements and Misses for the team.*Preparing process and escalation related reports with a view to apprise management of the process operations and assist in critical decision-making process.*Monitoring individual and team performance and providing feedback on regular basis.*Handling and resolving escalated customer complaints.*Liaising with Senior Management about prepared weekly and monthly performance evaluation reports and plan future operations activity.Achievements:*Champ of the Quarter (Twice)*Quality Guru Award for the Quarter*Top performer award for the month (Twice) Show less

Master Of Business Administration (Mba), International Business & Marketing

Bachelor Of Commerce - Bcom, Business Administration And Management, General, First Class

Education record