Pooja Choudhary Email & Phone Number

Burlington, Ontario, Canada

Ontario, Canada

• Managed and led the end-to-end sourcing process, including negotiation, drafting, and execution for over 52 contracts across categories such as IT, Corporate and Environmental Services, and Facilities• Drafted and published RFP/RFQ, analyzed the responses and awarded contracts to vendors to achieve lowest total cost of ownership• Developed excellent relationships with stakeholders to ensure alignment, recommended the suitable templates and sourcing strategies based on business requirement• Conducted market research to identify potential suppliers, and evaluated vendor’s qualifications and capabilities• Managed scoring for a range of procurement projects and evaluated pricing proposals to award contracts, successfully achieved the lowest total cost of ownership• Administered contracts including contract amendments and extensions, routing for signatures and filing appropriate category folders• Collected and analyzed supplier data to perform financial analysis and determine best value opportunities and minimize business risk• Managed timely contract review with suppliers to renegotiate terms and conditions to maximize value and minimize business risk for hospital stakeholders• Provided timely communication of project status with internal and external customers and escalate issues as appropriate• Report, track, and maintain internal documents, project timelines, and actualize cost savings or cost impact

Burlington, Ontario, Canada

• Prepared and published RFx documentation for over 156 contracts for various categories, analyzed the responses and awarded agreement to achieve lowest total cost of ownership• Managed end to end sourcing process to effectively purchase capital equipment, consumables, and service & maintenance agreements at the best overall cost to meet project budget• Reviewed equipment specifications and service requirements with stakeholder and suppliers to achieve the best value (cost, quality, delivery, and warranty)• Renewed, amended/extended contracts for goods and services to mitigate operational and financial risk• Liaised with other organizations (GPOs and SSOs) to achieve better outcomes and greater value for SSW members and customers• Facilitated equipment trials, site visits, and presentations as requested by stakeholders• Ensured timely communication of project status to all stakeholders and escalated issues as appropriate• Collaborated with internal stakeholders to optimize procurement strategies and ensured alignment with organizational objectives

Toronto, Ontario, Canada

• Managed EDI process of 16 big customers to transfer orders into SAP and resolved errors in EDI • Achieved 98% on-time fill rate by proactive follow up with the customers and shipping department which drove high performance and top service quality consistently • Analyzed customer orders for allocated products against forecast and communicated variances to internal and external stakeholders• Reduced 2021 year end closing inventory by 73% from 105K units to 28K units by coordinating with 3PL and internal sales team• Negotiated with customers like Canadian tire, Costco, Best Buy, Walmart etc. to make amendments in shipping terms, date extensions, contracted prices etc.• Collaborated with demand planning team and understood inventory planning and customer allocation to ensure minimum inventory shortages • Analyzed chargebacks and partnered with finance and sales to initiate corrective actions• Developed process flows and identified areas of improvement for each customer account

Toronto, Canada Area

• Processed customer orders worth over $ 1.3M per month including like Walmart, Loblaws etc. in JDE• Acted as a primary point of contact for customer and sales team via phone, fax, email, or online• Quickly triaged incoming calls and escalated when required; reduced average resolution time to 2 hours • Updated over 55 contracts for annual price changes by working with marketing and operations team• Notified customers on shipment delays and information necessary to process email and EDI orders• Managed order adjustments and cancellation in JDE and WMS• Ensured timely fulfillment of rush orders and stock shortages for promotional and seasonal items by coordinating with procurement and warehousing team

New Delhi Area, India

• Promptly resolved and responded on an average 85 customer inquiries per day with a 97% customer satisfaction rate• Captured 100% enquiries in CRM and ERP daily against 95% benchmark and expediting customer orders as required• Proven track record of consistently converting 68% quotes to orders (Q2O) • Conducted ‘Voice of customer’ survey to identify reasons for complaints and worked with cross functional teams to resolve client’s concerns resulting in 10% improves customer retention and 28% customer satisfaction• Managed customer refunds, cancellation or exchanges and communicated with accounting department for credit or invoices• Assisted customers with shipping details, shortages, back order, customer returns and warranty claims

Master Of Business Administration - Mba, Logistics, Materials, And Supply Chain Management

Bachelor Of Business Administration - Bba, Computer Aided Management

Education record