Pooja Choudhary Email & Phone Number

Burlington, Ontario, Canada

Ontario, Canada

• Managed and led the end-to-end sourcing process, including negotiation, drafting, and execution for over 52 contracts across categories such as IT, Corporate and Environmental Services, and Facilities
• Drafted and published RFP/RFQ, analyzed the responses and awarded contracts to vendors to achieve lowest total cost of ownership
• Developed excellent relationships with stakeholders to ensure alignment, recommended the suitable templates and sourcing strategies based on business requirement
• Conducted market research to identify potential suppliers, and evaluated vendor’s qualifications and capabilities
• Managed scoring for a range of procurement projects and evaluated pricing proposals to award contracts, successfully achieved the lowest total cost of ownership
• Administered contracts including contract amendments and extensions, routing for signatures and filing appropriate category folders

Burlington, Ontario, Canada

• Prepared and published RFx documentation for over 156 contracts for various categories, analyzed the responses and awarded agreement to achieve lowest total cost of ownership
• Managed end to end sourcing process to effectively purchase capital equipment, consumables, and service & maintenance agreements at the best overall cost to meet project budget
• Reviewed equipment specifications and service requirements with stakeholder and suppliers to achieve the best value (cost, quality, delivery, and warranty)
• Renewed, amended/extended contracts for goods and services to mitigate operational and financial risk
• Liaised with other organizations (GPOs and SSOs) to achieve better outcomes and greater value for SSW members and customers
• Facilitated equipment trials, site visits, and presentations as requested by stakeholders

Toronto, Ontario, Canada

• Managed EDI process of 16 big customers to transfer orders into SAP and resolved errors in EDI
• Achieved 98% on-time fill rate by proactive follow up with the customers and shipping department which drove high performance and top service quality consistently
• Analyzed customer orders for allocated products against forecast and communicated variances to internal and external stakeholders
• Reduced 2021 year end closing inventory by 73% from 105K units to 28K units by coordinating with 3PL and internal sales team
• Negotiated with customers like Canadian tire, Costco, Best Buy, Walmart etc. to make amendments in shipping terms, date extensions, contracted prices etc.
• Collaborated with demand planning team and understood inventory planning and customer allocation to ensure minimum inventory shortages

Toronto, Canada Area

• Processed customer orders worth over $ 1.3M per month including like Walmart, Loblaws etc. in JDE
• Acted as a primary point of contact for customer and sales team via phone, fax, email, or online
• Quickly triaged incoming calls and escalated when required; reduced average resolution time to 2 hours
• Updated over 55 contracts for annual price changes by working with marketing and operations team
• Notified customers on shipment delays and information necessary to process email and EDI orders
• Managed order adjustments and cancellation in JDE and WMS

New Delhi Area, India

• Promptly resolved and responded on an average 85 customer inquiries per day with a 97% customer satisfaction rate
• Captured 100% enquiries in CRM and ERP daily against 95% benchmark and expediting customer orders as required
• Proven track record of consistently converting 68% quotes to orders (Q2O)
• Conducted ‘Voice of customer’ survey to identify reasons for complaints and worked with cross functional teams to resolve client’s concerns resulting in 10% improves customer retention and 28% customer satisfaction
• Managed customer refunds, cancellation or exchanges and communicated with accounting department for credit or invoices
• Assisted customers with shipping details, shortages, back order, customer returns and warranty claims

Master Of Business Administration - Mba, Logistics, Materials, And Supply Chain Management

Bachelor Of Business Administration - Bba, Computer Aided Management

Education record