Booked new and follow-up appointmentsAnswered telephone calls, messages, and patient questionsMaintained patient's health records and healthcare billingOpening and Closing day procedures including balance day sheets

Solved customer disputes effectively through active listening and remaining calmDeliver customer service in a respectful and caring mannerExcellent customer service with a proactive approach to problem solvingAbility to multitask and prioritize duties in order to accomplish them in a timely mannerTake personal responsibility for the quality of work done and customer service provided

Handled cash, made food and drinks in the fast-paced work environmentEducated guests on products and services offered by the companyFollowing all steirtech guidelinesBuilt relationships with the customer to increase the likelihood of repeat business

Greeted and directed visitors to the organizationAnswered phones, managed appointment booking and referralsAssisted in the preparation of regularly scheduled reportsTrained new staff on procedures and policies for issuing visas

Helped clients to fill out visa applications and submitted necessary paperworkE-mailed clients to promote new servicesCreated PowerPoint presentations to help inform clients about the country they were travelling toCreated Excel tables for budgeting expenses