Pooja Shah Email & Phone Number

Chandler, AZ, US

United States

United States

Tempe, Arizona, United States

Phoenix, Arizona, United States

Tempe, Arizona, United States

Tempe, Arizona, United States

Tempe, Arizona

• Responsible for driving patient trial and adoption of MedCenters (Pharmacy Drug Dispensing Kiosks). Work directly with pharmacy clients to build relationships with customers that promote portfolio development.
• Proactively approach customers to provide information about the MedCenter's services and navigate them through the MedCenter process
• Collaborate with internal pharmacy team to resolve issues as necessary
• Provide training and mentorship to on-site staff and build strong relationships serving as team mentor

Chandler, AZ

• Supervise daily activities of all team members for scheduled shifts and provide feedback and coaching of team members according to quality standards. Monitor adherence and manage Kronos for all 15 employees on a daily.
• Led training and development of 9 issue resolvers as part of pilot program for E-Commerce Department.
• Assisted in training and management of 15 employees in complex queues
• Developed team members to achieve higher efficiency and lower error rates by constructive coaching and OCRs.
• Introduced Wall-E Award to improve employee morale and motivate them to perform best to their abilities.

• Provided pharmacy issue and phone training to 7 Level II Technicians.
• Performance based and quarterly OCR for team members.
• Training and answering questions to new hires, level 1 Technicians.
• Communicating with different departments (returns, accounting) to find resolutions to issues.
• Trained administrative assistant in processing pharmacist stats.
• Created separate task lists for Level II Technicians for better workflow.

Chandler, AZ

∙Resolve escalated issues created by various departments (Call Center, pharmacist, and technician) and take care of the patient’s needs. ∙Effectively prioritized tasks and organized workflow to increase efficiency as needed.∙Work on various issue types and know all aspects of Mail Service from Registration to Exceptions. Make outbound calls to patients.

Tempe, AZ

Worked as a Senior intervention technician. Responsible for filling patient prescriptions, talking to patients/doctor’s office on the phone regarding prescription order, insurance issues and other patient medication record issues.

Chandler, AZ

Worked alongside licensed pharmacists to provide excellent service within high-volume retail setting.

Associate'S Degree, Pharmacy Technician/Assistant

Associate'S Degree, Graphic Design

Fashion Design And Information Technology, Fashion/Apparel Design