Pooja Shashikant Dhende

Pooja Shashikant Dhende Email and Phone Number

Customer Service Manager @ UniLodge
Melbourne, VIC, AU
Pooja Shashikant Dhende's Location
Melbourne, Victoria, Australia, Australia
Pooja Shashikant Dhende's Contact Details

Pooja Shashikant Dhende work email

Pooja Shashikant Dhende personal email

n/a
About Pooja Shashikant Dhende

Process Oriented Business Analyst with a proven track record in overseeing & executing IT Digital Transformational Projects from conception to completion.I kickstarted my career being a Point of Sales and Mobility Consultant where I designed customised end-to-end solutions for Retail, FMCG, Oil, Gas & Petroleum businesses. With my expertise in business process integration, I was a part of a team creating a warehousing solution that increased the efficiency of the project by 30% and had comparatively decreased the manpower almost by a quarter.I have always been fascinated by the impact made by the collection of data by businesses that help them build a sustainable and profitable model, as well as expand their customer base and improvise their relationship with the customers. It's what lead me to complete my Masters's in Business Analytics, which gave me an edge in business process mapping, thrive in understanding business needs & implementing technology solutions.Throughout my career, I have always enjoyed working with my clients on implementing ERP (SAP - MM, Sales, CRM Module), (Siebel, Bullhorn) solutions that best fit their needs. I love connecting the dots between the why (Business Strategy) & the How (Implementation). Coming from an analytics background, I help businesses make data-informed decisions. This led me to a career at Emmbr where I take pride in solving problems with Talent Solutions, Improving customer experience, specialising in recruiting technology roles in the Digital Transformational Projects space in Australia.If you are looking for an enthusiastic conduit between business, operations & technology , I'd love to connect! Reach out on LinkedIn or via email: poojadhende5@gmail.com.#Create_A_Difference

Pooja Shashikant Dhende's Current Company Details
UniLodge

Unilodge

View
Customer Service Manager
Melbourne, VIC, AU
Website:
unilodge.com.au
Employees:
629
Pooja Shashikant Dhende Work Experience Details
  • Unilodge
    Customer Service Manager
    Unilodge
    Melbourne, Vic, Au
  • Unilodge
    Customer Service Coordinator
    Unilodge Aug 2023 - Present
    Melbourne, Victoria, Australia
  • Emmbr - Formerly Marshall Mcadam
    Delivery Partner
    Emmbr - Formerly Marshall Mcadam May 2022 - Jul 2023
    Melbourne, Victoria, Australia
    I engage with tech talent and connect them with businesses undertaking transformational projects to deliver the best solutions for both individuals and businesses Australia wide.
  • Vodafone
    Consultant
    Vodafone Nov 2021 - May 2022
    Australia
    KPI’s Focused on Customer Acquisitions, Retaining the existing customers by upgrading them, Increasing their SOW by building trust for the brand with quality service. Increasing the lifetime value of the customers with higher satisfaction rate.
  • Hpcl Mumbai Refinery
    Project Engineer (Graduate Apprentice Trainee)
    Hpcl Mumbai Refinery Mar 2019 - Feb 2020
    Mumbai, Maharashtra, India
    Mumbai Refinery expansion project :NVPS unit cable laying, JB installations, instruments installation, NVPS SRR- planning, cable laying, termination, grounding, installation of the system and marshalling cabinets.Warehousing: Materials management for Projects.• Standup meeting, daily and weekly plan discussion with the PMC- Engineers India Limited (EIL) and various contractors Onshore, Offshore, L &T and Thermax regarding the status of ongoing expansion project mainly focuses on revamping and capacity expansion from 7.5 MMTPA to 9.5 MMTPA of existing units at the Mumbai refinery• Created a dashboard deploying Microsoft Power BI to track the status of ongoing projects and to report the progress of these projects over a period. The data was sourced from monthly Excel files updated manually• Proposed solutions to improve material management at the Projects-Warehouse efficiently and optimized warehouse operations by analyzing the company's fast-moving instruments and equipment's• Translated business needs to analytical requirements by collaborating with PMs for improved feature development
  • Turbonet Systems Pvt Ltd.
    Business Consultant
    Turbonet Systems Pvt Ltd. Feb 2018 - Feb 2019
    Mumbai, Maharashtra, India
    Retail Hardware and Software for Business Process Management. Point of Sale and Mobility Devices Consultant, handling the product line from Posiflex, Honeywell, Essae.• Retrieved and cleaned client's data with meaningful interpretation to identify key metrics increasing the quality of data by 30%• Analyzed customer database from day to day transactions by implementing SQL queries, with the RFM model and logistic regression model discovered customers most likely to churn• Boosted sales of the company by 30% in the first 6 months with an average of 25% profit margin to the company and increased retention rate of existing customers by planning and implementing customer retention strategies• Discovered trends and provided meaningful insights on annual business generated by bestselling POS devices and software solutions to facilitate better capacity planning and reduced service outages by 15% with Tableau
  • Thinkmile Learning Solutions Llp
    Speaker Session Manager
    Thinkmile Learning Solutions Llp Aug 2016 - Jul 2017
    Airoli, Navi Mumbai
    Head of various Events related to Engineering technology and Education.
  • Hindustan Petroleum Corporation Limited
    Internship
    Hindustan Petroleum Corporation Limited Jun 2016 - Jul 2016
    Mumbai Area, India
    Internship training at Instrumentation Department of Mumbai Refinery. Successfully completed the project report on Comprehensive Study of Plant Automation through DCS.

Pooja Shashikant Dhende Education Details

Frequently Asked Questions about Pooja Shashikant Dhende

What company does Pooja Shashikant Dhende work for?

Pooja Shashikant Dhende works for Unilodge

What is Pooja Shashikant Dhende's role at the current company?

Pooja Shashikant Dhende's current role is Customer Service Manager.

What is Pooja Shashikant Dhende's email address?

Pooja Shashikant Dhende's email address is po****@****.com.au

What schools did Pooja Shashikant Dhende attend?

Pooja Shashikant Dhende attended Deakin University, University Of Mumbai.

Who are Pooja Shashikant Dhende's colleagues?

Pooja Shashikant Dhende's colleagues are Yufei Hu, Ayush Khajuria, Anna Lei, Cpa, Wury Blythe, Hsu H Htar, Manny Satisfied, Yara Ayouch.

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