Pooja Kumar Email & Phone Number

Cleveland, Oh, Us

Lawrence Township, Nj, Us

Optimize the Global Product Development & Supply (GPS) People Strategy impacting ~11K+ Employees, as the Chief of Staff to the SVP of GPS HR.• Designing and leading operational processes and rhythm of business related to the GPS HR Leadership Team and reporting on GPS People Strategy Program Portfolio.• Spearheaded the launch of the GPS Agile HRBP team by developing an integrated Recruiting Strategy and Deployment Plan. Currently managing the team of 3 Agile HRBPS.• Harmonizing business planning and HR processes to enhance Strategic Workforce Planning.• Formalizing a regular Budget Review framework for GPS HR.

Guardia Vieja creates memorable experiences by invigorating the Argentine Tango scene through a variety of art and culture events.

Menlo Park, Ca, Us

Led transformational strategic initiatives, talent, and HR programs for $126B global social platform leader. Drove complex cross-functional programs for 150+ stakeholders and managed end-to-end program planning and execution. Directed cross-functional optimization of interaction models, mitigated risks by anticipating obstacles, and built systems in ambiguous environments.• Maximized Ops & Technical readiness of the Meta-wide Organizational Efficiency Sprint in H1 of 2023• Orchestrated Meta-wide transformation of Headcount Planning and Workforce Management for FTEs in concert with People, Product, Finance, and Recruiting leadership• Influenced the strategic direction of the Structured Interviewing in Tech roadmap by providing thought leadership to the Global Talent Selection (GTS) and Interview Experience (IE) Program Teams• Coordinated a Learning Debrief and Readiness Review for People@ Leadership on behalf of the Employee Listening Team in response to a Meta-wide escalation• Developed and managed a portfolio of People Analytics Programs in service of Meta-wide Recruiting initiatives• Stabilized the People Planning Strategy & Execution Team (SET) through a significant org change by stepping into an interim People Manager role, overseeing the People Analytics & Workforce Solutions (PAWS) program managers• Led Culture, Community, and Rituals org effectiveness pillar strengthening the People Planning & Strategy organization

Menlo Park, Ca, Us

Drove transformational changes to operational processes and metrics by strategizing with key Global and Scaled Operations stakeholders. Influenced Global Operations culture by implementing manager development program, diversity and inclusion taskforce, and values awareness campaigns.• Strategized with key stakeholders in Global Ops (‘GO’) and Scaled Ops (‘SO’) to implement successful transformational changes to operational processes and metrics through strong stakeholder management and business readiness skills• Established foundational People programs on behalf of SI leadership, such as Recruiting, Onboarding, and Expectations Management, to accelerate the growth of the team from approximately 12 to 40+• Influenced GO culture through successful implementation of the GO Manager Development Program, SO Diversity & Inclusion Taskforce initiatives, virtual transition of the GO Values Awareness Campaigns and offering consultation and programmatic support to the development of the APIs@GO BRG• Led the Third Party Oversight Management (‘TPOM’) Lookback exercise across Global Operations (‘GO’) in support of the FTC consent order, while establishing a governance model and risk register for continuous improvement• Supported the development of the COVID-19 Business Continuity planning forum and leadership communications

Menlo Park, Ca, Us

Directed team of 12 escalation specialists and led redesign of global business integrity escalations workflow, training, and quality programs. • Spearheaded the growth of the BI Escalations team locally and globally by implementing a scalable operating model and developing a capacity model to obtain headcount in support of the operating model• Led the Process Management Focus Area resulting in a re-design of the global BI Escalations Workflow, Training, and Quality Programs; implementation is currently underway and anticipated to complete in 2020• Established the BI Escalations ATX Culture Committee to foster resiliency, enhance communication, and inclusivity• Elected to lead the Global Response Space initiative aimed at increasing the bandwidth of Global Response Teams• Introduced efficiencies to bolster BI Escalations participation and influence in weekly reporting for Sheryl Sandberg

Austin, Tx, Us

Designed and delivered virtual and in-person software functionality training programs as consultant to bank and financial institution clients for transaction monitoring and case management tool.

San Francisco, Ca, Us

Led and executed strategic programs for global expansion for $70M payout platform. Oversaw financial crimes program infrastructure initiatives to ensure alignment with global policies and procedures. Spearheaded fraud, risk management, anti-money laundering, policy, regulatory reporting, training, and communications programs.

Seattle, Wa, Us

Managed compliance risk programs for product launches, expansions, and regulatory changes in highly regulated sector for world’s largest online retailer. Collaborated with global stakeholders to advise on anti-money laundering, sanctions compliance, and enabling responsible innovation. Developed risk assessment tools and compliance program processes to increase efficiencies.• Advised the global Amazon Gift Cards and Amazon Pay Japan business stakeholders on Compliance risks for the purposes of product launches, geographic expansions, and/or changes in the regulatory environment• Identified mitigating preventative and detective controls and alternative solutions that balance Compliance risks against operational and technical costs, as well as customer experience, by coordinating across the Legal, Anti-Money Laundering (‘AML’), Risk, Licensing & Exam Management, RCS Products, TRMS, and Business Engineering Teams• Enhanced Compliance Product Risk Assessment Model by developing a methodology and designing an artifact for interim application, until technical resources are allocated for the development of a systematic tool. This model is now leveraged to drive discussion of compliance risks and controls with Key Business Stakeholders, Senior RCS Leadership, Compliance Product Managers, and Compliance Technology• Developed Compliance Program documentation and processes to increase efficiency and efficacy of the program, including, but not limited to the RCS Education Series, Compliance Lifecycle, Approvals and Prioritization processes• Designed and delivered a training titled, ‘The Dark Side of the Gift Card Industry’ in partnership with the AML Team Lead, which was presented in the RCS Education and Amazon Payment Products(‘APP’) Lunch and Learn series

New York, Ny, Us

Led 30 employees across 6 teams for diverse due diligence functions for iconic $2.6T financial institution. Developed enhanced global target operating model, drove integrated cross-functional continuous improvement programs, and created projects playbook for global program management team.• Managed six teams of approximately 30 Intake and Research Analysts, Reviewers and Team Leads across the Intake & Vendor Management, UK & Ireland Research, and Russia & CIS Research functions• Stabilized EMEA Due Diligence Operations (‘DDO’) through organizational and operating model shifts via development and implementation of a governance model• Executed against 2015 EMEA Vendor Strategy by developing in-house capabilities to reducing vendor dependencies• Expanded coverage of EMEA DDO by migrating similar functions within bespoke lines of business

New York, Ny, Us

Drove global process enhancements to intake tollgate by defining data ingestion, data validation, referencing, auto allocation, and vendor processes, inclusive of associated controls and liaised with the global program management team and senior operations stakeholders to ensure consistency with the global target operating model and ongoing enhancement of the DDO processes, while balancing cross regional, cross operational, and cross business interests.• Delivered against seventeen Risk and Control Self Assessment action items within compressed deadlines of approximately six weeks, by managing teams in New York, Bournemouth, and Singapore• Drove global process enhancements to Intake tollgate by defining data ingestion, data validation, referencing, auto allocation, and vendor processes, inclusive of associated controls• Liaised with the Global DDO Program Management Team to ensure consistency with the global target operating model for DDO and ongoing enhancement of the DDO processes, while balancing cross regional, cross operational, and cross business interests• Drafted globally consistent Service Level Agreement and engaged in global negotiations with business partners• Created and managed the EMEA DDO Program Management Team of three individuals• Created Project Playbook for Global Program Management Team to share best practices and develop project management discipline across the regional teams

New York, Ny, Us

Led development of compliance process and procedure programs. Promoted to team lead and interim Strategy and Analytics Manager, supporting multiple sector leaders and lines of business with intelligence reporting, trend analysis, and metrics to make strategic recommendations.• Assisted with the development of the Strategy & Analytics Team, which aims to provide detailed analysis of trending and metric deep dives in order to make strategic recommendations to senior Investigators and LOB Leads• Integrated efforts and managed the development of an Investigations Dashboard from a project management perspective• Fulfilled Interim Manager roles and responsibilities as of April 2014

New York, Ny, Us

Partnered with subject matter experts across the US, EMEA, APAC and LATAM regions to develop a proposal for a high risk correspondent bank country review process. Liaised with senior business leads to implement a quality management program under the consent order across AML alert analysis and investigations, SAR-filing units, and OFAC/sanctions screening units.• Partnered with subject matter experts across the US, EMEA, APAC and LATAM regions to develop a proposal for a High Risk Correspondent Bank Country Review process• Successfully liaised with Senior Business Leads to implement a Quality Management program under the Consent Order across AML Alert Analysis and Investigations, SAR-Filing Units, and OFAC/Sanctions Screening Units• Led a Process and Procedures offsite in Bournemouth, UK to assist in the successful implementation of the EMEA Alert Analysis Team, which resulted in the preparation of four process flows and procedures, as well as disposition checklists, within one week• Prepared a variety of Current State Assessments, Gap Analyses, Implementation Plans, Interim/Target State Proposals, Business Proposals, and Scorecards• Promoted to Team Lead of AML Operations Process and Procedures Projects in August of 2013, and subsequently to Interim Current State AML Alert Operations Projects Lead in January of 2014

New York, Ny, Us

Led complex financial crimes and money laundering investigations for global payments leader. Built relationships with Financial Intelligence Unit and Financial Crimes Reporting Unit for information and investigative tool sharing. Presented case studies to internal teams and law enforcement and collaborated with leaders to produce team building exercises and events.

New York, Ny, Us

Analyzed potentially suspicious financial activity and, when appropriate, draft investigative memos and draft suspicious activity reports to be filed with the Financial Crimes Enforcement Network.

Us

Conducted legal research regarding court proceedings, jury verdicts, and motions in limine for Honorable Judge Jelin and drafted an opinion for Honorable Judge Maier regarding a contract dispute over brokerage fees.

Zurich, Ch

Conducted surveillance on client accounts and activity in order to detect possible money laundering and fraud at UBS by researching clients as part of account reviews and negative news research on Lexis-Nexis and/or Westlaw.

Doctor Of Law - Jd

Bachelor Of Arts - Ba, Psychology, Political Science