Pooja Madnani Email & Phone Number

Calgary, Alberta, Canada

Greet and assist over 100 visitors monthly, ensuring a welcoming experienceAnswer and direct an average of 20+ phone calls daily, ensuring client inquiries are resolved promptlyFilter and forward only important phone calls, improving efficiency by 25% and allow the executive tofocus on more critical tasksMaintain electronic and paper filing systems for easy document retrievalManage and distribute mails to the appropriate team members on time, ensuring 100% accuracyCoordinate with 20+ clients every day for timely document submissions, managing contract filing, andfollow-ups for onboarding new clientsMonitor stock levels and order office supplies while maintaining office areas, equipment, and facilitiesfor efficient operations including meeting roomsSchedule appointment, book travel & take care of logisticsEnsure timely payment of invoices, managing data entry & any additional task as neededReview and validate team expense report prior to final submissionIn addition to my core responsibilities, I also manage social media by creating and posting contentusing tools like Canva, which noticeably improves the company’s online visibility

New Delhi, Delhi, India

Progcap is a pioneering fintech start-up firm dedicated to empowering millions of small, micro and large businesses by providing them with affordable, customized financing and digital solutions for their supply chainsKey responsibilities:Managed busy schedules in a fast-paced start-up, resolving conflicts and achieving a 95% on-timeattendance rate for the director at meetingsHandled all communications—emails, calls, and mail with care and attention to detailMaintained professionalism and kept all documents and correspondence confidentialOrganized over 200 virtual and in-person meetings each month using MS Teams and Zoom, improvingcoordination across different time zonesProvided support for meetings by taking detailed notes, tracking action items, and following up withteam members to ensure tasks were completed on timeDrafted, edited, and reviewed emails, agendas, and other documents as neededAssisted with recruitment activities, such as scheduling interviews, filtering resumes, and keepingrecords updatedArranged national and international travel for executives, including visas and accommodations,optimizing itineraries and saving 10% on booking costsCoordinated over 20 executive-level events each year, like town halls and founders' meetings, achievinga 100% success rate

New Delhi, Delhi, India

Used the time to upskill by learning and teaching various Abacus methods for mathematical calculations.

New Delhi, Delhi, India

Trend Setters International is a dynamic apparel company specializing in the manufacturing of ladies' and kids garmentsKey responsibilities:Managed CMD's agenda, including scheduling appointments, board meetings, and conferencesHandled phone calls from both inside and outside the company, making sure they were directed to the right departments, responded to quickly, and followed up on when neededManaged and prioritized emails forwarded by the Chairman, ensuring that each one was addressed andfollowed through to completionAssisted in preparing meeting minutes, tracking action items, and ensuring their timely completionHandled monthly expense reports, global credit card reconciliation, and offered backup support to other assistantsCoordinated with multiple vendors and maintained various log booksAided the team in generating requisitions and purchase ordersManaged national and international travel, hotel accommodations, visas, and itinerariesPerformed all additional administrative tasks as assigned

Ho Gurgaon, India

Educomp Solutions is the largest education company in India. It has revolutionized the entire education ecosystem by creating and making the best use of digital products and online solutionKey responsibilities:Enhanced Chief Executive Officer's efficiency and effectiveness by 30% through comprehensive adminsupport and proactive approachOversaw and prioritized all incoming and outgoing correspondence, including emails, letters, and packagesManaged team expenses report, validated prior to the submissionAssisted other Executive Assistants as and when neededAssisted in preparing presentations for various meetings including board meetings

New Delhi, Delhi, India

Focused on family responsibilities and childcare during this period.

Gurugram, Haryana, India

Dr. Lal PathLabs is a No. 1 Pathology Laboratory in India providing comprehensive diagnostic services to patients, doctors, hospitals, pharmaceutical companies, and government agencies since 1949.Key responsibilities:Coordinated executive communications, including handling calls, responding to over 250 emails weekly, and liaising with internal departmentsMaintained an organized filing system for both paper and electronic documentsEnsured professionalism and 100% confidentiality in handling all materials and communicationsProvided general administrative support to the executive team, including meeting coordination & guest relationsManaged travel and logistics for over 50 doctors and medical staff annually for meetings, ensuring seamless travel experiences

New Delhi, Delhi, India

Took time off for pregnancy and family care.Focused on managing family responsibilities and ensuring work-life balance.

Gurugram, Haryana, India

SU-KAM POWER SYSTEMS LTD. is a renowned name in Power Electronics. It offers power backup solutions for both domestic and industrial markets, with a focus on environmentally friendly energy sources such as solar power.Key Responsibilities:Led the Customer Relations department, overseeing a team of around 30 technical professionalsStreamlined and optimized operating standards and procedures within the database systemManaged over 100 customer queries and complaints weekly, ensuring timely and effective resolutionsProvided leadership, mentorship, and performance monitoring to team members which enhanced process efficiency by 30%Conducted weekly analysis of over 200 complaints and installation reports, presenting findings to management for review and actionOversaw team member appraisals and supported their professional growth and developmentPlanned and facilitated internal training sessions for a team of over 25 technical engineers to enhance their skills and knowledge. As a result of these regular trainings, the team was able to handle more customer complaints with a higher success rate, leading to a 20% increase in customer satisfaction

Bachelor Of Commerce - Bcom

Diploma, Business Administration And Management, General, 1St Division

Business/Commerce, General