Pooja Mathapati Email & Phone Number

Hello, I'm Pooja MathapatiI graduated from the Government Engineering College Kushalnagara with a degree in Computer Science. Throughout the years of learning, I have gained experience in the fields of Front End and Back End development. I have acquired the skills like Java, SQL, HTML, CSS and finally Manual Testing and Automation Testing at the institute Kodnest Private Limited.Let's connect, looking forward to hearing from you.

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  Process Associate

  Sequential Technology International

  Nov 2022 - Present - Bangalore

   Process Execution: Performing tasks and activities according to standard operating procedures and guidelines set by the company Like customer support. Collaboration: Working as part of a team, and interacting with team members, supervisors, and managers to achieve common goals and ensure smooth workflow. Compliance and Regulations: Adhere to company policies, industry regulations, and legal guidelines relevant to the processes being executed. Time Management: Managing time effectively to meet deadlines and complete tasks within the specified timeframes. Continuous Learning: Stay updated on industry trends, new technologies, and advancements to improve skills and knowledge. Customer Service: Addressing customer inquiries, resolving issues, and providing a positive customer experience. Problem-Solving: Analyze issues or challenges that arise during the process and find effective solutions to overcome them. Documentation: Maintain accurate and up-to-date documentation of processes, transactions, and any relevant information. Adherence to Key Performance Indicators (KPIs): Meet or exceed predefined performance metrics and KPIs set by the company. Risk Management: Identifying and mitigating potential risks associated with the process to ensure smooth operations.