Pooja Gupta Itil® Email & Phone Number

Jaipur, Rajasthan, India

Jaipur Area, India

Implementation, integration & monitoring of HP Service Manager, NNMi, Operation Manager (OMi), uCMDB, Network Automation, Asset Manager, OBR & Other Reporting tools.• Provide Software technical assistance to troubleshoot HPE Support Organization as needed in the areas of deployed monitoring all modules under Project networks monitoring.• Working on BMC REMEDY & HP Service Manager as a central tool for handling Change Requests, Service Requests Problem Management & Incidents Management according to SLA and priority as per ITIL best practices.• Create and maintain all required documents for Internal and External audits. Perform root cause analysis with direct correlation to audit findings with a focus to improve the overall environment.• Performing various troubleshooting, managing the overall administration and maintenance operations in Windows/Linux Server environments.• Interacting with clients, understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised.• Operational responsibilities to daily work follow up of NOC team & IT Support Team.• Producing reports network availability or productivity, plans and issues for higher management.• Installation and configuration of all type of VSAT & MPLS equipment’s as ground level.• Ability to build and maintain strong relationships with Cisco to maximize success in company.• Working on troubleshooting of complex LAN/WAN infrastructure.

Jaipur, Rajasthan, India

Overall operations of around 7000 VSAT and 2000 MPLS sites.Leading the team of around 40 NOC engineers and 295 field EngineersClient Relationship

Jaipur Area, India

Managing BSNL support team and email support platform.Complete monitoring of my_recharge & top_me_now recharge portal for BSNL.Mail id creation of BSNL employ.