Poojan Patel Email & Phone Number

Toronto, Ontario, Canada

• Gathered and documented business requirements by collaborating with key stakeholders, enabling alignment with project objectives and facilitating smooth end-to-end implementation of process improvements.• Created and maintained project documentation, including vision documents, process maps (current/future states), user stories, and requirement specifications to align project goals with business strategies.• Led user acceptance testing (UAT) and facilitated knowledge transfer sessions, ensuring stakeholders were prepared to adopt the newly implemented processes and digital solutions.• Utilized PMI and Agile methodologies to manage and execute project tasks effectively, keeping project status transparent and coordinating cross-departmental activities.• Generated actionable insights by transforming raw data through data modeling and data mapping techniques and designing custom Power BI dashboards and comprehensive reports using Power BI, empowering stakeholders with valuable information for strategic decision-making.• Led a team of two analysts, mentoring junior members for professional development through guidance and knowledge sharing, driving collective success.

Mumbai, Maharashtra, India

• Facilitated requirements gathering sessions with diverse stakeholders, translating complex business needs into actionable solutions that meet project goals.• Collaborated with department leads to design integrated process solutions that aligned with the organization’s business goals and minimized operational disruptions.• Developed business documentation, including business and technical requirement documents, system requirement specifications, and project update reports to ensure cohesive project delivery.• Fostered strong relationships with senior business managers to gain subject matter expertise and facilitate smooth communication of project expectations, adjustments, and deliverables.• Tracked, extrapolated, and interpreted customer data using Tableau, Python, SQL, and Excel to report customer behaviors and patterns.

Postgraduate Certificate, Business Analysis, 3.4

Bachelor Of Technology, Information Technology