Pooja Pendse Email & Phone Number

Greater New York City Area

• Resurrected pharmaceutical sector within a year by winning 16 new top-tier accounts (Fortune 500 clients) and more than tripling revenue from the sector
• Led revival of key accounts and revenue within the Consumer Products and Food & Beverage sector by pursuing strategic leads; added 6 new top-tier brands YTD
• Collaborated with IHG key account directors on special events / sales blitzes to showcase hotel with key markets/accounts
• Analyzed current/potential market and sales trends for Pharma, CP and F&B sectors, to identify market opportunities; monitored performance regularly to ensure sales growth meet meet or exceed plan

New York

• Led development of Pharmaceutical and Consumer Products markets with responsibility for 25% of total hotel sales goal among a team of six sales managers
• Exceeded annual sales goal of $3.5M by 35% through developing new accounts, ensuring high conversion rate (highest among sales team), and expanding existing clients
• Proactively pitched and won contracts from three of the top five pharma companies, adding $400K in net new revenue and establishing strong relationships for long-term revenue potential
• Recovered a major client from defecting by rebuilding a strong relationship with a key client contact, obtaining critical assurances from Millennium’s global team, and persuading the client to re-contract with the.

New York, NY / London, U.K.

• Manage key sales programs (including Virtuoso and Signature) that account for a substantial portion of global sales revenue
• Analyze sales revenue for top-selling travel agents and work closely with the Executive Director of Worldwide Sales to provide strategic guidance and action plans to corporate field sales officers (FSOs)
• Improve sourcing, tracking and conversion of sales leads across FSOs and hotel properties, by migrating and training sales personnel on to a unified CRM platform
• Established KPIs for global sales team. Tracked performance against these KPIs and liaised with regional sales directors to maintain high level of performance

New York, NY

• Responsible for a substantial portion of total group sales budget for four flagship hotels in Highgate Holdings’ portfolio
• Exceeded sales revenue goals, pitched major sales accounts, and managed a sales team in meeting divisional goals
• Maintained strong rapport and relationships with several of the groups top accounts
• Led the implementation, customization and training for the Inter property Delphi system

New York, NY

• Exceeded sales revenue goals, pitched major sales accounts, and managed a sales team in meeting divisional goals
• Worked collaboratively with third-party sales channels (e.g. NYC Convention Bureau, Vision Canada, among others) to capitalize on their relationships for new clients

New York, NY

• Raised additional revenue from key existing clients by leveraging strong relationships to up-sell additional services.
• Developed departmental budget goals and forecasts and advised on marketing and advertising strategy for the catering market.
• Mentored staff by involving them in budgeting, forecasting, client pitches and presentations

Bachelor Of Applied Science (B.A.Sc.), Hospitality Administration/Management

Bachelor'S Degree, Hospitality Administration/Management