Worked as an admin and development consultant for the integration of third-party systems with the organization's Salesforce environment, ensuring day-to-day functioning and performance.Worked within a constructed governance forum and liaises with business/product owners to recommend changes to Salesforce configuration including object design, page layouts, validation rules, flows, process builds, approval processes, reports and dashboards, and chatter groups, to enhance business process.Monitored data quality and integrity, by running reports, soliciting feedback from users, and recommending changes to the infrastructure to ensure the highest data quality.Created policy and process documentation, reports, and dashboards, developed training resources, made recommendations for data quality policy/procedures, and contributed to end-user manuals, making, and communicating adaptations in advance of changes to the platform or processes.Assisted business/product owners to elicit requirements and implement configuration changes including definition of workflow and approval processes and custom object implementation.Coordinated with Salesforce and other third parties to support staff to troubleshoot complex technical issues and to help leverage the use of the platform.Developed and monitored performance and quality control plans, created, and implemented test plans for various data quality processes, and coordinated with users and super users to design data standards, identify issues, risks, and improvement opportunities, and ensure data quality and consistency.