• Fundamental service responsibilities included resolution of incidents, change deployment, and data fixes.• Utilized Unix commands and shell scripting for automation, incident troubleshooting, and system monitoring.• Actively contributed to production support, managing scripts to handle high-volume data processes.• Utilized AppDynamics, Splunk, and Dynatrace for proactive application monitoring, identifying performance bottlenecks and preventing service disruptions.• Affiliated with domain and technology experts, and co-ordinate with stakeholder.• Sanity check, health management, status reports generation and ensured daily batch success.• Document management and created repository for repetitive issues.

• Utilized ETL tools like DataStage to manage and transform complex data sets for accurate and timely data updates on portals.• Troubleshot and resolved high-priority incidents, joining technical bridges promptly to minimize downtime and meet SLA requirements.• Led root cause analysis (RCA) investigations for critical incidents, ensuring permanent fixes and operational continuity.• Accountable for the successful execution and monitoring of batch jobs, ensuring daily data ingestion and integration in production environments.• Utilized Oracle Enterprise Manager and Dynatrace for proactive application monitoring, identifying performance bottlenecks and preventing service disruptions.• Ensured 24*7 availability and healthy operation of ETL processes and applications, using proactive monitoring tools to maximize system uptime.

• Key responsibilities include resolution of Incidents, debugging, defect analysis and fixes and change request support for client and change deployement.• Responsible for healthy fuctioning of the applications 24*7• Health check management and status reports generation• Testing integration of G2, TDS and CMF web applications into a single application portal