Pooja Singh Email & Phone Number

United States

Redmond, Washington, Us

- Part of the Business & Industry Copilot team, driving product strategy and support to align with business goals in collaboration with the company's sales leadership teams.- Develop and improve user-centric solutions to enhance decision-making and reduce cognitive load for users while managing top deals.- Lead Cross-functional collaboration ensuring system features meet the strategic needs of stakeholders.- Continually iterate product by utilizing data-driven insights from user feedback, and system analytics to improve platform functionality and optimize features to enhance user experience to match ever evolving business needs..- Integrate Copilot and other Microsoft AI technologies to drive future innovation in Microsoft Dynamics CRM- Directed the complete migration of Nuance Salesforce instance that supported Nuance businesses to Microsoft systems post acquisition overseeing the integration of quote to cash, sales, service, marketing, global deal desk support functions, ensuring minimal disruption to business.

Redmond, Washington, Us

-Designed and implemented a scalable Salesforce Community onboarding experience for Dragon Ambient Experience (DAX), improving healthcare provider onboarding, saving 870 hours/month across multiple orgs, while leading the technical architecture, integrating training systems, scheduling workflows design, and defining tailored physician journeys in Salesforce to ensure GDPR and HIPAA compliance, alongside collaborating with developers on data flows, automations, and system integrations-Executed features around pipeline management, deal guidance, conversational intelligence, and other capabilities leading to process improvements, better sales forecasting and sales engagement-Led continuous enhancements for Sales Cloud (sales) and Service Cloud (support) projects, driving workflow improvements and process optimization- Integrated multiple 3rd party tools within the CRM such as Leandata, Outreach, Aviso (AI forecasting), competitive analytical tools, Compliance tools within Salesforce-Implemented Salesforce governance frameworks to ensure data integrity, security, and compliance while optimizing system performance and managing user access across the organization

Burlington, Ma, Us

-Managed multiple Salesforce instances of acquired companies, gathered requirements from business counterparts managing expectations and collaborating with development teams to oversee UAT and release cycles.-Created detailed process maps to visualize workflows, decision points, and handoffs.-Configured user setup, profiles, workflows, process builders, and validations supported the marketing cloud instance of the company that managed marketing campaigns, newsletters, inbound marketing strategies, referral programs etc. that served 300,000 customers globally.-Worked with development teams to manage expectations of business and product stakeholders, ensuring clear communication and alignment on timelines, features, and resource constraints. I facilitated regular updates and status reports, helping bridge the gap between technical and non-technical teams. This involved setting realistic deadlines, proactively identifying risks, and negotiating trade-offs to ensure that both business objectives and technical constraints were balanced. By fostering transparency and managing stakeholder expectations, I helped ensure smoother project execution and better overall outcomes.

Pune, Maharashtra, In

-Supported the company’s telecom partners and administered Salesforce environments, including user setup, profiles, workflows, process builders, and validations, process builders. -As a salesforce admin, defined Quote to Cash flow under Apttus CPQ/CMS implementation while defining pricing configurations, discounts, product rules, contract management end to end process flow

Master Of Science - Ms, Information Systems Management

Bachelor Of Engineering - Be, Electronics Engineering