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Pooja Sasikala Krishnan Email & Phone Number

Incident Response Manager at Havas CX Canada
Location: Canada 10 work roles 4 schools
1 work email found @capco.com LinkedIn matched
✓ Verified Jul 2026 4 data sources Profile completeness 100%

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Current company
Havas CX Canada
Role
Incident Response Manager
Location
Canada
Company size
109 employees

Who is Pooja Sasikala Krishnan? Overview

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Quick answer

Pooja Sasikala Krishnan is listed as Incident Response Manager at Havas CX Canada, a with 109 employees, based in Canada. AeroLeads shows a work email signal at capco.com and a matched LinkedIn profile for Pooja Sasikala Krishnan.

Pooja Sasikala Krishnan previously worked as IT Service Management Analyst / Incident Manager at Metrolinx and Senior Consultant at Capco. Pooja Sasikala Krishnan holds Master Of Science - Ms, Human Resources Management/Personnel Administration, General, 1:1 from Trinity College Dublin.

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Email format at Havas CX Canada

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*@capco.com
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Profile bio

About Pooja Sasikala Krishnan

Dedicated and results-oriented professional with over 8 years of global IT experience across diverse environments in Canada, Ireland, and India. Specializing in incident, problem, and change management within the banking, financial, insurance, and telecommunication sectors, I thrive in high-pressure production support environments meeting strict deadlines. As a certified ITIL V4 Foundation, I bring a proven track record of successfully leading and driving major incidents to resolution, facilitating Change Advisory Board (CAB) meetings, and implementing ITIL processes. Proven expertise in building relationships with stakeholders globally and providing a positive customer support experience by enhancing efficiency, and ensuring the integrity of live environments. My journey extends beyond operational excellence into the realm of agile frameworks. As a Certified Scrum Master (CSM), I am deeply versed in SDLC, Agile methodologies, Scrum framework and fostering a culture of continuous improvement. Seeking to leverage extensive knowledge of agile processes, communication and problem-solving skills to help teams reach their goals and objectives. Passionate about furthering the success of the organization by providing guidance, support, and assistance to project members to ensure a high-quality and successful product.

Listed skills include Team Coordination, Javaserver Pages, Information Technology, Microsoft Powerpoint, and 18 others.

Current workplace

Pooja Sasikala Krishnan's current company

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Havas CX Canada
Havas Cx Canada
Incident Response Manager
toronto, ontario, canada
Website
plastichavas.com
Employees
109
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Company profile
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10 roles

Pooja Sasikala Krishnan work experience

A career timeline built from the work history available for this profile.

Incident Response Manager

Current
Havas Cx Canada

Toronto, Ontario, Canada

Aug 2024 - Present

It Service Management Analyst / Incident Manager

Metrolinx

Toronto, Ontario, Canada

Apr 2024 - 2024

Senior Consultant

Capco

Toronto, Ontario, Canada

Apr 2023 - Nov 2023

Senior Consultant

Capco

Toronto, Ontario, Canada

Oct 2022 - Nov 2023

Itsm Analyst

Capco

Toronto, Ontario, Canada

Oct 2022 - Apr 2023

Senior Systems Engineer

Infosys

Bengaluru, Karnataka, India

April 2016 – May 2018:o Worked with Network Infrastructure Maintenance & Support Team on 3 projects for an Australian Telecom firm.o Liaised with On-Shore teams & Clients across the globe to analyze and gather project requirements.o Maintained Real-Time Project Infrastructure Environment for prompt Fault & Issue Identification and Resolution.o Coordinated with multiple internal teams to manage project releases and ensured on-time delivery.o Managed problems, incidents, and licenses using BMC Remedy.o Configured and deployed software on VDI.o Was part of the project resourcing team, that coordinated with HR leads to onboard new resources into the project team.o Mentored and coached new employees and providing induction training for new joiners.o Was recognized and Awarded the ‘Insta Award’ for target exceeding performance on this project. July 2015 - March 2016:o Was responsible for overseeing a migration project for a UK based Client that involved meeting strict deadlines.o Conducted regular technical client interactions throughout project lifetime on requirements, documentation of applications in development, monitoring project status, and progress.Feb 2014 – Jan 2015:o Was part of a database migration project for a US-based Insurance Client, that involved maintenance of all insurance and claims handling services.o Coordinated a team of 60+ members and developed core individual implementation record classes that writes the item coverages, customer and miscellaneous services of the insurance.o Worked with project managers, supported Business Readiness and Transition phases of projectso Developed test cases/scripts for each scenario, executed the same for Unit and Integration Testing. Mapped and fixed the defects reported during testing.o Awarded for Successful Turnaround of High-Risk Program for this project.

Oct 2014 - May 2018

Systems Engineer

Infosys

Mysore, Karnataka, India

o Java Developer responsible for developing a Web Portal for a leading UK based Bank.o Involved in the development and enhancement of web pages and complete End to End(E2E) process of populating data.o Implemented waterfall model approach to meet critical timelines, Unit Testing and troubleshooting sessions, implementing bug fixes. Regular liaisons with clients to update and ensure progress as per requirements.

Feb 2013 - Oct 2014

Systems Engineer Trainee

Infosys

Mysore, Karnataka, India

Attended rigorous classroom training in Fundamentals of Programming and Core Java / J2EE. Successfully completed the training with an overall score of 4.1/5.

Aug 2012 - Feb 2013
Team & coworkers

Colleagues at Havas CX Canada

Other employees you can reach at plastichavas.com. View company contacts for 109 employees →

AS Austin Scott Austin Scott Colleague at Havas Cx CanadaGreater Biloxi Area, United States View → TN Talia Novak Talia Novak Colleague at Havas Cx CanadaPalmdale, California, United States View → SD Sofiane Djebli Sofiane Djebli Colleague at Havas Cx CanadaAlgeria View → SA Shade Adu Shade Adu Colleague at Havas Cx CanadaWest Midlands, England, United Kingdom View → 徐 徐素君 徐素君 Colleague at Havas Cx CanadaBeijing, China View → AK Awais Khan Awais Khan Colleague at Havas Cx CanadaToronto, Ontario, Canada View → AO Alex Ondretti, Mba Alex Ondretti, Mba Colleague at Havas Cx CanadaToronto, Ontario, Canada View → CR Celia Rendek Celia Rendek Colleague at Havas Cx CanadaToronto, Ontario, Canada View → HT Hasan Tunç Hasan Tunç Colleague at Havas Cx CanadaTürkiye, Turkey View → JG Jennifer Gayton Jennifer Gayton Colleague at Havas Cx CanadaGreater Toronto Area, Canada View →
4 education records

Pooja Sasikala Krishnan education

Master Of Science - Ms, Human Resources Management/Personnel Administration, General, 1:1

Trinity College Dublin

Activities and Societies: Music Club | International Student Society | Management Science SocietyCore Modules: Human Resource Management.

Puc/Higher Secondary-, Physics, Chemistry, Mathematics,Biology

Christ Junior College

Secondary Education (Icse)

Bethany High School
FAQ

Frequently asked questions about Pooja Sasikala Krishnan

Quick answers generated from the profile data available on this page.

What company does Pooja Sasikala Krishnan work for?

Pooja Sasikala Krishnan works for Havas CX Canada.

What is Pooja Sasikala Krishnan's role at Havas CX Canada?

Pooja Sasikala Krishnan is listed as Incident Response Manager at Havas CX Canada.

What is Pooja Sasikala Krishnan's email address?

AeroLeads has found 1 work email signal at @capco.com for Pooja Sasikala Krishnan at Havas CX Canada.

Where is Pooja Sasikala Krishnan based?

Pooja Sasikala Krishnan is based in Canada while working with Havas CX Canada.

What companies has Pooja Sasikala Krishnan worked for?

Pooja Sasikala Krishnan has worked for Havas Cx Canada, Metrolinx, Capco, Tata Consultancy Services, and Hcl Technologies.

Who are Pooja Sasikala Krishnan's colleagues at Havas CX Canada?

Pooja Sasikala Krishnan's colleagues at Havas CX Canada include Austin Scott, Talia Novak, Sofiane Djebli, Shade Adu, and 徐素君.

How can I contact Pooja Sasikala Krishnan?

You can use AeroLeads to view verified contact signals for Pooja Sasikala Krishnan at Havas CX Canada, including work email, phone, and LinkedIn data when available.

What schools did Pooja Sasikala Krishnan attend?

Pooja Sasikala Krishnan holds Master Of Science - Ms, Human Resources Management/Personnel Administration, General, 1:1 from Trinity College Dublin.

What skills is Pooja Sasikala Krishnan known for?

Pooja Sasikala Krishnan is listed with skills including Team Coordination, Javaserver Pages, Information Technology, Microsoft Powerpoint, Atrium Orchestrator, Communication, Negotiation, and Team Leadership.

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