Pooja V Shende Email & Phone Number

Nagpur, Maharashtra, India

• To Create daily report and check the status of each & every products. either it's shipped on mention location or not. • Manage Departmental inventory to identify unusual activities. • Working on VRP, ERP for stock level inventory management. • Overseas inventory management (Bergen logistics USA)• Working with the KITH brand.• Creating Dashboards and visual interactive reports of Available stock in small stores and warehouse.

Mumbai Area, India

• Fully responsible for understanding and resolving all technical issues of VU luxury television (viz Waterproof TV, the Netflix-integrated TV, the rose gold 85” 4K TV, the Digital Home, the Office TV) in 29 states of India.• Partnered Global R&D team to trouble shoot problem faced (e.g. software updates, working of Netflix etc.) in Android TVs.• Regularly trained the team of 30 customer service (call center) executives with technical updates in luxury TVs.• Responsible for… Show more • Fully responsible for understanding and resolving all technical issues of VU luxury television (viz Waterproof TV, the Netflix-integrated TV, the rose gold 85” 4K TV, the Digital Home, the Office TV) in 29 states of India.• Partnered Global R&D team to trouble shoot problem faced (e.g. software updates, working of Netflix etc.) in Android TVs.• Regularly trained the team of 30 customer service (call center) executives with technical updates in luxury TVs.• Responsible for brainstorming with team of 3 employees, to resolve (new) unseen issues in smart TVs.• Supported customer service team by handling escalated technical calls which they couldn’t manage.• Reduced (approx. by 30% the service cost of organization by helping service team to resolve consumer issues online and avoiding onsite visit of technician. Show less

Mumbai Area, India

Job description: Fully responsible for installation and customer service of ecommerce brands ( viz. Amazon, Flipkart, TCL, TATA Chroma, Super-general, Skywart & Henry) across India. Products like television, washing machine & AC are sold by these brands across India. Here my key role is to understand the technical problem faced by consumer, brainstorm it with team, assign the task to right person from cross functional team in relevant region, do the needful (like get repairing done… Show more Job description: Fully responsible for installation and customer service of ecommerce brands ( viz. Amazon, Flipkart, TCL, TATA Chroma, Super-general, Skywart & Henry) across India. Products like television, washing machine & AC are sold by these brands across India. Here my key role is to understand the technical problem faced by consumer, brainstorm it with team, assign the task to right person from cross functional team in relevant region, do the needful (like get repairing done or change product), sort out the issue and eventually manage the service level of brand by providing correct service.• Led end to end installation and service of key ecommerce brands (Amazon, Flipkart, TCL, TATA Chroma etc.) products viz. TV, Washing machine, Microwave Oven, across 20+ states in India.• Responsible for managing complex portfolio of 5 brands and 40 unique items across India.• Achieved 90% service level for Flipkart- Onida product by resolving issues across country.• Consistently maintained 4+ consumer rating of Flipkart- Onida product.• Coordinated with cross functional Global/Regional/Local Onida- technology, supply chain, service teams for understanding the technical issues faced by customer, coming up with solution and resolving issue.• Reduced company losses by 30% by ensuring on time delivery of new part to consumer locations and faulty part back to the Brand in record time.• Efficiently maintained the record keepings of products repaired within & outside warranty.• Proactively maintained the real-time service tracker to keep track of status of service team and ensure the customer service within 48 hours.• Effectively managed 1600 consumer complaints per month with 90% of closure rate.• Walked an extra mile by personally visiting the customer facing problem and reduce the service time.• Fully responsible for consolidation of weekly data and presenting it to director of brand. Show less

Mumbai

Here I learned basics of software testing (manual testing) and was also responsible for finding bugs in software and ensure quality level.Specialization:1)Manual Testing2)Selenium Tool3)Load Testing4)Test case Writing

Nyss Malhar Nagpur

-fully Responsible for fashion show event of Malhar 2015 YCC auditorium Nagpur-Responsible for handling and leading a team of 76+

Nyss Malhar Nagpur

Event coordinator.

Bachelor’S Degree, Electronic Engineering, A

Activities and Societies: Represented collage in fashion show event in 2k13 and 2k14. Event Head coordinator(Ffashion Show), 2k13and 2k14.

High School, A

Activities and Societies: volunteer.