Pool Table Professionals Llc. Email & Phone Number

Orlando, Fl, Us

• Owner of a nationwide billiard service and supply company. • Staffing and scheduling of various customer requests.• Manage inventory, order supplies, create purchase orders and invoices.• Sales and marketing of the company including website design, SEO and social media.• Importer and exporter of billiard supplies worldwide.

Cocoa Beach

• Effectively managed day to day activities of a 75-room beachside hotel during GM’s absence.• Assisted the GM with daily responsibilities.• Prepared weekly schedule for all front of the house and back of the house employees.• Answered all guest satisfaction reviews on Guest Voice ® and other hotel booking websites.• Consistently maintained GSS of over 90% in all aspects of Front Office operations.• Completed weekly spreadsheets for the GM (weekly write-offs, weekly budget… Show more • Effectively managed day to day activities of a 75-room beachside hotel during GM’s absence.• Assisted the GM with daily responsibilities.• Prepared weekly schedule for all front of the house and back of the house employees.• Answered all guest satisfaction reviews on Guest Voice ® and other hotel booking websites.• Consistently maintained GSS of over 90% in all aspects of Front Office operations.• Completed weekly spreadsheets for the GM (weekly write-offs, weekly budget, transportation billing) • Created and developed an Excel based Night Audit Workbook for the General Manager.• Processed all travel agents’ commissions through the Onyx/Starcom portal.• Property trainer for Lightspeed PMS. (Front Office, Housekeeping)• Created boards, inspected rooms and assisted in the Housekeeping Dept. as needed• Created and developed training manuals, checklists, and online monthly refresher classes for front desk associates. Show less

Kennedy Space Center

• Educated guests of the Kennedy Space Center about space exploration.• Instructor with the Astronaut Training Experience.• Instructor of Cosmic Quest (STEM based learning activity).• Provider of excellent guest service and quick service recovery.

Orlando, Florida Area

• Educated college students in the clinical aspects of emergency medicine.• Instructor of BLS, ACLS, PHTLS, BTLS, PALS and OSHA classes.• Provided emergency services to guests and employees in need.• Public educator of CPR and First Aid classes.

• Assisted the Reservation Manager with daily responsibilities.• Assisted Front Office Manager and GM with daily hotel operations.• Travel Agent Coordinator-Travel Agent Liaison. Processed Travel Agents’ commissions.• Developed “Weekend Getaway” and Wedding/Anniversary play and stay packages.• Assisted in the development of the hotel first website.• Key player on the Opening Team.• Property Trainer for the Fidelio PMS system• Created and Developed guest service… Show more • Assisted the Reservation Manager with daily responsibilities.• Assisted Front Office Manager and GM with daily hotel operations.• Travel Agent Coordinator-Travel Agent Liaison. Processed Travel Agents’ commissions.• Developed “Weekend Getaway” and Wedding/Anniversary play and stay packages.• Assisted in the development of the hotel first website.• Key player on the Opening Team.• Property Trainer for the Fidelio PMS system• Created and Developed guest service classes for all front office associates. Show less

Orlando, Florida Area

• Manager of a full-service fine dining restaurant.• Interviewed potential candidates for the position of servers, cooks, bartenders, etc.• Prepared weekly schedule for all front of the house and back of the house employees.• Interacted with guests and provided excellent guest service recovery.

Lake Buena Vista, Fl

• Interviewed trainer candidates for all Magic Kingdom restaurants.• Scheduling of newly hired trainers in various restaurants throughout the Magic Kingdom.• Instructor of “Be Our Guest” guest service classes.• Instructor of OSHA and Food Safety classes to new cast members.• Instructor of “Train the Trainer” classes for all Walt Disney World cast members.• Developed food and beverage orientation curriculum currently in use at the Magic Kingdom.

Emergency Medical Technician from 1985-1995CCT EMTField Paramedic from February 2005-November 2005

Hospitality Administration/Management

Emergency Medical Technology/Technician (Emt Paramedic)