Mike Pooler Email & Phone Number

New York, United States

New York, United States

Boston, Massachusetts, United States

• Manage portfolio of 40+ SMB, Mid-market, and Enterprise accounts through onboarding and implementation• Provide tailored, in-depth admin and end-user product training to ensure high adoption rates• Work cross-functionally with Sales, Support, Product, and Customer Success teams to collect product feedback, report bugs, and identify upsell opportunities• Created and ran bi-weekly 1-to-many training webinars to engage existing and low-ARR customers• Achieved highest customer engagement within the onboarding team in 2023 & 2024• Achieved 80% 1-year renewal rate across all onboarded accounts from 2022-2023 with an average 8% increase in ARR• Maintained yearly average team CSAT scores of 85%+

New York, New York, United States

• Create, implement, and optimize onboarding processes from scratch• Perform comprehensive kick-off calls to lead new clients to early adoption, proficiency, and success• Identify client’s business goals, motivations for success, and downstream issues to proactively provide solutions• Provide regular touch point communication by phone, text, and email• Manage a rotating portfolio of 150-200 small business accounts through their first 30 days• Embraced the challenge of spearheading a new department• Consistently achieved lowest client churn and exceeded average team KPIs by 5%+• Achieved highest average revenue collected per account across entire department lifetime

New York City, Ny

• Engage with customers to optimize their accounts for success and future revenue generation• Secure hundreds of weekly reviews on client accounts to ensure early success with the service• One of 7 top-performing admins selected to perform 6-month ‘At-Risk Account’ pilot program• Created and implemented bi-weekly presentations on retention best practices to new training classes• Generated multiple new reports for sales reps and managers to create visibility around company goals• Decreased prevalence of reference errors from over 20% to under 5%• Consistently met or exceeded all company targets

New York City, Ny

• Perform high-volume outbound sales calls to meet all company expectations• Overcome objections and explain the service thoroughly and concisely• Find pain points in potential clients’ business and tailor pitch to provide results• Handle sensitive client information in compliance with PCI Security Council standards• Manage a pipeline of hundreds of leads to maintain ownership for myself and my team

Greater New York City Area

• Produce, mix, master, and distribute original music across multiple platforms• Book live performances throughout the Northeast US region including Firefly Music Festival• Handle all paid and organic marketing• Curate all visual branding including promotions and logos• Hire visual artists and delegate as needed• Collaborate with other musicians and communicate clearly and effectively• 3.9 million streams

Greater New York City Area

• Manage client expectations and set project timelines and budgets• Oversee construction of new artist website including hiring of a web developer• Redesign all artist branding assets• Register artist's music with all relevant PROs• Create content including social media posts, pictures, long-form blog articles, and more• Built an online following of just under 1000 people in 4 months

New York City, Ny

• Draft sponsorship proposals for PBS web series• Finalize all video uploads including description, metadata, and annotations• Initiate and maintain rapport with high-profile press outlets and bloggers• Create and maintain media contact list• Update/ maintain company website• Create and implement Twitter strategy

Wantagh, Ny

• Attend pre-production meetings with artists and schedule studio time• Assist producers setting up microphones, ProTools sessions, etc.• Attend all recording sessions and operate ProTools when necessary• Assist with vocal comp, drum comp, Melodyne, mixing• Clean and organize studio

New York City, Ny

• Research potential sponsors for upcoming events• Draft sponsorship decks• Create and maintain media contact list• Create and maintain new artists' Wikipedia pages• Manage label and artist social media activity• Manage label and artist websites

Bachelor Of Arts (B.A.), Music Industry

Activities and Societies: Marketing Club member; Club Lacrosse team captain

Study Abroad Program, Business