Mike Pooler Email & Phone Number

New York, United States

Boston, Massachusetts, United States

• Manage portfolio of 40+ SMB, Mid-market, and Enterprise accounts through onboarding and implementation
• Provide tailored, in-depth admin and end-user product training to ensure high adoption rates
• Work cross-functionally with Sales, Support, Product, and Customer Success teams to collect product feedback, report bugs, and identify upsell opportunities
• Created and ran bi-weekly 1-to-many training webinars to engage existing and low-ARR customers
• Achieved highest customer engagement within the onboarding team in 2023 & 2024
• Achieved 80% 1-year renewal rate across all onboarded accounts from 2022-2023 with an average 8% increase in ARR

New York, New York, United States

• Create, implement, and optimize onboarding processes from scratch
• Perform comprehensive kick-off calls to lead new clients to early adoption, proficiency, and success
• Identify client’s business goals, motivations for success, and downstream issues to proactively provide solutions
• Provide regular touch point communication by phone, text, and email
• Manage a rotating portfolio of 150-200 small business accounts through their first 30 days
• Embraced the challenge of spearheading a new department

New York City, NY

• Engage with customers to optimize their accounts for success and future revenue generation
• Secure hundreds of weekly reviews on client accounts to ensure early success with the service
• One of 7 top-performing admins selected to perform 6-month ‘At-Risk Account’ pilot program
• Created and implemented bi-weekly presentations on retention best practices to new training classes
• Generated multiple new reports for sales reps and managers to create visibility around company goals
• Decreased prevalence of reference errors from over 20% to under 5%

New York City, NY

• Perform high-volume outbound sales calls to meet all company expectations
• Overcome objections and explain the service thoroughly and concisely
• Find pain points in potential clients’ business and tailor pitch to provide results
• Handle sensitive client information in compliance with PCI Security Council standards
• Manage a pipeline of hundreds of leads to maintain ownership for myself and my team

Greater New York City Area

• Produce, mix, master, and distribute original music across multiple platforms
• Book live performances throughout the Northeast US region including Firefly Music Festival
• Handle all paid and organic marketing
• Curate all visual branding including promotions and logos
• Hire visual artists and delegate as needed
• Collaborate with other musicians and communicate clearly and effectively

Greater New York City Area

• Manage client expectations and set project timelines and budgets
• Oversee construction of new artist website including hiring of a web developer
• Redesign all artist branding assets
• Register artist's music with all relevant PROs
• Create content including social media posts, pictures, long-form blog articles, and more
• Built an online following of just under 1000 people in 4 months

New York City, NY

• Draft sponsorship proposals for PBS web series
• Finalize all video uploads including description, metadata, and annotations
• Initiate and maintain rapport with high-profile press outlets and bloggers
• Create and maintain media contact list
• Update/ maintain company website
• Create and implement Twitter strategy

Wantagh, NY

• Attend pre-production meetings with artists and schedule studio time
• Assist producers setting up microphones, ProTools sessions, etc.
• Attend all recording sessions and operate ProTools when necessary
• Assist with vocal comp, drum comp, Melodyne, mixing
• Clean and organize studio

New York City, NY

• Research potential sponsors for upcoming events
• Draft sponsorship decks
• Create and maintain media contact list
• Create and maintain new artists' Wikipedia pages
• Manage label and artist social media activity
• Manage label and artist websites

Bachelor Of Arts (B.A.), Music Industry

Activities and Societies: Marketing Club member; Club Lacrosse team captain

Study Abroad Program, Business