Poonam Arora Email and Phone Number
I am a strategic, goal-oriented leader with 15+ years of experience in the BFSI sector, specializing in driving Digital transformation, Process automation, change management and operational excellence. As a leader at Deutsche Bank, I manage high-impact projects like client onboarding automation, delivering significant cost savings, enhancing data accuracy, and boosting client satisfaction.Skilled in agile and scrum methodologies, I have a proven track record of re-engineering processes to drive efficiency and mitigate risks. I excel at engaging with senior stakeholders, vendors, and regulators, ensuring seamless alignment with business objectives.Key Skills:- Digital Transformation & Automation- Program / Project Management - Waterfall & Agile- Product Management - Process Improvement & Re-Engineering- Transition management / Migrations- Product Design & Strategy- Stakeholder Management- People Management / Team Management- Data Analytics- Coaching & Mentoring expert- Effective Communications TrainerPassionate about leadership development, I mentor teams, fostering a culture of continuous improvement. Recognized with the Gold Ovation Award for delivering automation efficiencies, I am committed to driving innovation and excellence in every project I lead.
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Assistant Vice President - Operations TransformationDeutsche Bank Feb 2021 - PresentIndia• Leading client onboarding Automation and implementation, serving as the interface between Technology and the Business and Projects team• Defined business requirements, interfaced with and prioritized the book of work with the Technology team, and ensured cross-program architecture, processes, and data appropriateness.• Managed reconciliation Operations teams overseeing client data across 120+ downstream systems, utilizing MI/data analytics tools for insightful client MI and data… Show more • Leading client onboarding Automation and implementation, serving as the interface between Technology and the Business and Projects team• Defined business requirements, interfaced with and prioritized the book of work with the Technology team, and ensured cross-program architecture, processes, and data appropriateness.• Managed reconciliation Operations teams overseeing client data across 120+ downstream systems, utilizing MI/data analytics tools for insightful client MI and data distribution. Show less
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Senior Manager - Payments InvestigationRoyal Bank Of Scotland Business Jul 2018 - Jan 2021● Successfully migrated complex process from the UK to India and Team establishment for 2 processes, direct debit indemnity claim and Errors Banking.● Strategized and managed capacity planning, Operations management, escalations, and dispute resolution while identifying and mitigating risks● Spearheaded process re-engineering and automation efforts, achieving significant efficiency gains -
Business ManagerRbs Apr 2015 - Jun 2018India● Manage opened/closed Hiring positions, BAU FTEs budget, new migration budgeting, recruiting / hiring new staff for existing business and new process migrations.● Managing Resource & planning for the Mortgage department across India sites; Delhi, Mumbai & Chennai Comprising ~450 staff. -
Assistant Manager - Uk MortgagesRbs Apr 2012 - Mar 2015● Being Operations Manager, managed a Team of 25 FTEs for three different processes in UK Mortgages end to end cycle - Account Opening, Account Maintenance and Closures – Full and Partial, Underwriting, Valuation and Offer release.● People management, Motivating & Coaching the team to achieve high standards and KPI targets. ● Transition Management: Migrated 8-10 various new Mortgage processes from UK to India.
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Quality Checker / SmeRbs Sep 2008 - Mar 2012India● UK Mortgage Account Opening learnt the process from UK SMEs in India.● Checking the quality performance and publishing MIS to senior management with Individual’s feedback loop
Poonam Arora Education Details
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Narsee Monjee Institute Of Management Studies, MumbaiMaster Of Business Administration - Mba -
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Frequently Asked Questions about Poonam Arora
What company does Poonam Arora work for?
Poonam Arora works for Deutsche Bank
What is Poonam Arora's role at the current company?
Poonam Arora's current role is Assistant Vice President @ Deutsche Bank | Business Transformation | Process Automation | Operations Strategy | Agile change Management | Data Analytics | Ex-NatWest | The Royal Bank of Scotland.
What schools did Poonam Arora attend?
Poonam Arora attended Accredian, Narsee Monjee Institute Of Management Studies, Mumbai, Delhi University, Gagan Bharti School, Doeacc.
Who are Poonam Arora's colleagues?
Poonam Arora's colleagues are Manas Sinkar, Praneet Boggarapu, Elena Comes, Anish Alexander, Shuto Yoshii, Aravindhan R, Alison Chan.
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Poonam Arora
Education Leader | Transforming Schools Through Operational Excellence, Innovation & Student-Centric Policies | Principal, Delhi Public SchoolLucknow -
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Poonam Arora
🌍 Head - International Business And Partner Affairs 🤝 | Ex-Pwc, Ex-Bdo, Ex-Infosys, Ex-IndiabullsMumbai1yahoo.co.in -
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