Poonam Gupta

Poonam Gupta Email and Phone Number

AVP | LeanDigitalTransformation Lead | @ Genpact
new york, new york, united states
Poonam Gupta's Location
North Delhi, Delhi, India, India
About Poonam Gupta

Poonam Gupta is a AVP | LeanDigitalTransformation Lead | at Genpact. She is proficient in English.

Poonam Gupta's Current Company Details
Genpact

Genpact

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AVP | LeanDigitalTransformation Lead |
new york, new york, united states
Website:
genpact.com
Employees:
95060
Poonam Gupta Work Experience Details
  • Genpact
    Assistant Vice President
    Genpact Apr 2022 - Present
    India
  • Genpact
    Senior Manager
    Genpact Oct 2018 - Apr 2022
    Gurgaon, Haryana, India
    Promoted positive customer experience through day-to-day supervision and management of business processes.Representing regional team in global projects to minimize the cost of operations, Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiencyMultiple client projects and virtual expert networks, Have traveled on multiple occasions to support these projectsManaging multiple teams across the Reinsurance value chain as… Show more Promoted positive customer experience through day-to-day supervision and management of business processes.Representing regional team in global projects to minimize the cost of operations, Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiencyMultiple client projects and virtual expert networks, Have traveled on multiple occasions to support these projectsManaging multiple teams across the Reinsurance value chain as Operations Lead with direct & indirect team size of 90-100 FTEsResponsibilities includes Client scorecard management, People management, Running quality/continuous improvement initiatives to ensure yoy productivity benefit etc.Responsible and part of new client presentations, Virtual and onshore Solution IDs Show less
  • Genpact
    Manager
    Genpact Apr 2015 - Sep 2018
    Gurgaon, India
    Expanded role and responsibilitiesClient 1*1, feedback, NPS & action planning,Process Management, Leading team consisting of Associates and MT/AM, Monthly 1*1, feedbacks, coaching and mentoringMonthly incentives, Yearly appraisals, career guidanceManaging movement, Attrition, hiring, Additional initiatives and client presentations
  • Genpact
    Assistant Manager
    Genpact Sep 2012 - Mar 2015
    Sopporting smooth Process managementmanagement, handling client discussionsEvaluating & reporting KPI/KRI & SLA Metrices, Annual target revision discussionsDraft & review SOPs, Process Maps, taking client approvalsSupporting client in various projects. Work in Virtual teams across globe.Suggesting improvements to clientSupervising UATs, suggesting change requests, Leading end user support in all system upgradesRunning Process Audits and Supervising… Show more Sopporting smooth Process managementmanagement, handling client discussionsEvaluating & reporting KPI/KRI & SLA Metrices, Annual target revision discussionsDraft & review SOPs, Process Maps, taking client approvalsSupporting client in various projects. Work in Virtual teams across globe.Suggesting improvements to clientSupervising UATs, suggesting change requests, Leading end user support in all system upgradesRunning Process Audits and Supervising Quality Check analystsDiscussion/feedback to Team & Individuals to minimize gapsIndividuals Quarterly Performance evaluation and feedback Supervising new hire Training plans, modules, PKT plans for existing/old employees, ensuring process accuracy and taking corrective measures Show less
  • Genpact
    Subject Matter Expert
    Genpact Apr 2011 - Aug 2012
    Gurgaon, India
    • Process management- Smooth flow of process at quality level par to excellence• SLA/KPI reporting and management• Reporting Quality Check results• Supervising Inbound & Outbound customer queries• People Performance evaluation• Training Need Identification, PKTs, reporting and management• Design & review New hire Training plans, modules, training & Management.• Leading projects and ad hoc requests from client
  • Genpact
    Process Developer & Trainer
    Genpact Oct 2009 - Mar 2011
    Gurgaon, India
  • Genpact
    Process Associate
    Genpact May 2007 - Sep 2009

Poonam Gupta Education Details

Frequently Asked Questions about Poonam Gupta

What company does Poonam Gupta work for?

Poonam Gupta works for Genpact

What is Poonam Gupta's role at the current company?

Poonam Gupta's current role is AVP | LeanDigitalTransformation Lead |.

What schools did Poonam Gupta attend?

Poonam Gupta attended Maharshi Dayanand University, Delhi University, F-Tec.

Who are Poonam Gupta's colleagues?

Poonam Gupta's colleagues are Vishalini Bathula, Divya Sharma, Manu Katiyar, Rashmi Pandey, Fernando Nóbrega, Purushotam Kumawat, Jayshree Agrawal.

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