Poonam Devi Email & Phone Number

India

In my current role at 8x8, I spearhead customer management initiatives for a prominent US project, ensuring top-notch service delivery. I manage multiple velocity elements and conduct Salesforce admin tasks to streamline operations and enhance customer satisfaction. My responsibilities include ongoing efforts to optimize operational efficiency and elevate service standards, playing a key role in creating a seamless and customer-centric experience. This commitment to excellence continues to… Show more In my current role at 8x8, I spearhead customer management initiatives for a prominent US project, ensuring top-notch service delivery. I manage multiple velocity elements and conduct Salesforce admin tasks to streamline operations and enhance customer satisfaction. My responsibilities include ongoing efforts to optimize operational efficiency and elevate service standards, playing a key role in creating a seamless and customer-centric experience. This commitment to excellence continues to contribute to the success of the project, reinforcing my dedication to delivering impactful results in the realm of customer service and project management. Show less

Bengaluru, Karnataka, India

In my previous role with the dynamic Lumen team, I spearheaded the meticulous management of WIFI connectivity and availability for valued US clients. Skillfully navigating a spectrum of responsibilities, I oversaw sites, trackers, and templates while orchestrating the intricate dance of Omniscripts and Dataraptors. I played a pivotal role in steering the design and implementation of innovative solutions, leveraging the power of Omniscripts, Dataraptors, and integration procedures to enhance… Show more In my previous role with the dynamic Lumen team, I spearheaded the meticulous management of WIFI connectivity and availability for valued US clients. Skillfully navigating a spectrum of responsibilities, I oversaw sites, trackers, and templates while orchestrating the intricate dance of Omniscripts and Dataraptors. I played a pivotal role in steering the design and implementation of innovative solutions, leveraging the power of Omniscripts, Dataraptors, and integration procedures to enhance project efficiency and elevate functionality within the Salesforce environment. This commitment to excellence allowed me to contribute significantly to the success of the team, reinforcing my dedication to delivering impactful results in the realm of technology management and project implementation. Show less

Bengaluru, Karnataka, India

In this role on the Sitetracker project for UK clients, I managed site tracking for vendors such as Vodafone, Airtel, Telefónica, and VMO2. Oversight included handling aspects such as Omniscripts, Dataraptors, flex cards, integration procedures, and Order Management. I made significant contributions to customizations, encompassing automations, roles, profiles, reports, and dashboards. Active collaboration with clients and the onsite team was a key component of ensuring the success of the… Show more In this role on the Sitetracker project for UK clients, I managed site tracking for vendors such as Vodafone, Airtel, Telefónica, and VMO2. Oversight included handling aspects such as Omniscripts, Dataraptors, flex cards, integration procedures, and Order Management. I made significant contributions to customizations, encompassing automations, roles, profiles, reports, and dashboards. Active collaboration with clients and the onsite team was a key component of ensuring the success of the project, demonstrating my commitment to delivering tailored solutions and fostering positive client relationships. Show less

In my multifaceted role within a dynamic company, I implemented credit rating processes, optimizing product recommendations and ensuring project performance through Incident and Problem Management procedures. Simultaneously, I played a crucial part in Technical Support, managing Incident and Problem Management processes to support databases. This involved sharing incident trackers, resolving user queries, and conducting training sessions for enhanced efficiency. As a Salesforce Developer, I… Show more In my multifaceted role within a dynamic company, I implemented credit rating processes, optimizing product recommendations and ensuring project performance through Incident and Problem Management procedures. Simultaneously, I played a crucial part in Technical Support, managing Incident and Problem Management processes to support databases. This involved sharing incident trackers, resolving user queries, and conducting training sessions for enhanced efficiency. As a Salesforce Developer, I contributed to user interface design, maintained Salesforce relationships, and proactively addressed change requests, emphasizing continuous process improvement. Additionally, I resolved user queries and implemented solutions to reduce dependency on other teams for case resolution, showcasing my versatility and dedication within a single company. Show less

Bachelor Of Technology - Btech, Information Technology, 77.7

Bachelor Of Technology - Btech, Information Technology, 77.7

Bachelor Of Technology - Btech, Information Technology, 77.7

Bachelor Of Technology - Btech, Information Technology