My journey has led me to a pivotal role as the Front Office Supervisor at Hilton Garden Inn, where I've been instrumental since October 2022. Leveraging my competencies in phone etiquette and service recovery, honed over years of experience including a tenure at Lemon Tree Hotels, our team has consistently delivered exceptional guest experiences. My certifications in customer service problem-solving and workplace positivity have been the cornerstone of our front office operations, ensuring that every interaction reflects the high standards of our brand.