Program Manager
CurrentCollaborate with Cross-Functional Teams: Partner closely with global revenue operations, sales, marketing, finance, customer experience, and other business units to oversee and enhance Salesforce solutions.Implement Agile Practices: Develop and establish agile methodologies to support development efforts effectively. Provide training to team members on agile practices and ensure consistent adherence.Manage Agile Tools: Work with Salesforce architects and the development team to ensure… Show more Collaborate with Cross-Functional Teams: Partner closely with global revenue operations, sales, marketing, finance, customer experience, and other business units to oversee and enhance Salesforce solutions.Implement Agile Practices: Develop and establish agile methodologies to support development efforts effectively. Provide training to team members on agile practices and ensure consistent adherence.Manage Agile Tools: Work with Salesforce architects and the development team to ensure agile tools (e.g., Jira, Confluence, Jira Agilecraft) are properly configured and utilized to support agile practices. Collaborate with teams to ensure these tools and applications meet their requirements.Design and Maintain Reporting: Create, design, and maintain Jira reporting to track and communicate project progress and metrics.Coordinate Agile Ceremonies: Lead and facilitate agile ceremonies across the team. Actively plan, document, schedule, and participate in all Agile-related meetings and activities, ensuring effective execution of agile processes.Act as Development Release Manager: Oversee production releases, including the coordination of deployment plans and change management tracking. Ensure adherence to critical processes, including Change Advisory Board (CAB) requirements.Manage Contractor Operations: Coordinate the onboarding and offboarding of contractors, handle billing, time-tracking, and financial reconciliation, and align with the finance team on key operational spend tracking.Oversee Contractor Team: Manage the day-to-day work efforts of the contractor team, including ensuring adherence to all necessary business processes and third-party requirements. Show less