Poonam Changulani Email & Phone Number

Over the past five years, I have consistently excelled in my CRM role, leveraging my expertise to drive exceptional results and deliver outstanding customer experiences. With a deep understanding of CRM principles, I have successfully implemented and managed CRM systems, optimizing processes and workflows to enhance customer engagement and retention. Through strategic analysis and data-driven insights, I have identified growth opportunities, effectively increasing sales revenue and maximizing customer lifetime value. My strong interpersonal and communication skills have allowed me to build and nurture lasting relationships with clients, fostering trust and loyalty. With a track record of exceeding targets and a passion for customer-centricity, I have consistently been recognized for my contributions in driving business growth and ensuring customer satisfaction.Some skills required are-*CRM Implementation*Customer Engagement*Salesforce Management*Customer Retention*Data Analytics