Poonam Dixit Email & Phone Number

I am an accomplished professional currently working in the Digital Fulfillment - Software & Licensing team at Dell Technologies. With an extensive background in optimizing digital operations, I specialize in managing third-party OEM vendors and facilitating the seamless delivery of digital software and licenses across global markets including the US, LATAM, APJ, and EMEA. In my current role, I am intimately involved with Salesforce (SFDC) as I manage daily cases, ensuring efficient issue resolution and client satisfaction. I have a track record of spearheading impactful initiatives, such as a project aimed at automating weekly reporting by leveraging SQL queries and RPA. This undertaking not only significantly reduced manual workload but also paved the way for enhanced operational efficiency. As a testament to my commitment to data-driven decision-making, I have successfully developed and maintain a comprehensive Power BI Dashboard for the Digital Fulfillment Licensing and Technology Group (DF LTG). This dashboard encapsulates critical KPIs, providing insightful visualizations that aid in strategic planning and performance evaluation. Key Achievements:Orchestrated successful onboarding of multiple vendors, ensuring a seamless integration into the MFT reporting system while maintaining robust inventory management.Displayed proficiency in resolving Fusion queries within stipulated turnaround times (TAT), contributing to operational excellence.Led the enhancement of reporting processes for VMware Embedded PACS, further optimizing digital operations. My technical acumen extends beyond operations. I successfully undertook the redesign of SQL Server architecture by creating impactful SSIS packages, showcasing my ability to drive innovation and process efficiency. Complementing my technical accomplishments, I am an IIBF Certified professional in KYC/AML & CFT. My experience with HSBC Electronic Data Processing India Private Limited allowed me to play a pivotal role in quality assurance and Malta operations for AML/KYC processes. My expertise spans Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), screening procedures, and staying vigilant about negative news developments.I am dedicated to leveraging my skills and experience to drive positive impact. Whether you're interested in digital fulfillment, software licensing, Data Analytics, Data Visualization or fostering operational excellence, I invite you to connect with me.