Poonam Khati Email & Phone Number

Professional Profile:A flexible, approachable and reliable ITIL based Change & Release Manager with over 8+ years of experience working in various sectors. Expertise in process design, ITIL, Change process, Release & Problem Management, GAP analysis, Global Change, Continuous Service Improvement, stakeholder engagement, end-to-end delivery and Service TransitionSkills Matrix:ITIL v3 | Remedy ITSM toolset | Peregrine | Change Management | Global Change | Chairing CAB | Process Design & Redesign | Service Management | Continuous Service Improvement | CMMi | Problem Management | Problem Identification & Root Cause Analysis | CMDB & CMS | Service Delivery | Release Management | Configuration & Asset Management | Relationship Management | People Management | Matrix Management | Stakeholder Engagement | End-to-End Delivery | GAP Analysis | Service Transition | Best Practice | KPIs | MI Reporting | Risk Management | PMO Change Control | IT Change | Release Control & Validation | Service Change | Service Operations | SDLC | AGILEPersonal Attributes:• Ambitious Change & Release Manager with outstanding strategic vision and professional application• Hardworking, trustworthy and results orientated with clear focus and direction• A good team leader who isn’t afraid of hands on involvement and responsibility• Confidently interfaces with clients to maintain and increase customer satisfaction• Utilizes initiative and drive to instil passion and intelligence into every task undertaken• Understands the importance of achieving targets and surpassing client expectations• Managing IT Departments • Business and IT Analytics • Continuous Process Improvement• ITSM/ITIL Process Adoption • Business System Analysis • IT Governance Adoption• Project Management • Business Process Workflows • Culture, Process & Technology

Listed skills include Vpn, Incident Management, Microsoft Exchange, Itil, and 25 others.