Poonam S Bhogal Pmp Mba Lean Email & Phone Number

Frisco, Texas, Us

As the Head of Learning and Development for Health Care Operations- Commercial, Employer, Federal and Public Sector, I am committed to creating an environment where passion for work meets exceptional leadership. With a focus on Clinical and Non-Clinical, Sales and Business Development, and Provider Training, I collaborate with executive leadership and a high-performing team dedicated to the art of learning and development (L&D). We strive to deliver innovative, best-in-class learning experiences that engage, educate, and inspire our talented workforce, promoting clinical and operational excellence. Our approach leverages L&D to transform our workforce into an innovative and high-performing organization. By directing performance improvement and L&D initiatives across Behavioral Health Operations, managing the entire learning journey of associates from onboarding and new hire training to continuing education, and shaping the vision and strategy while implementing tactical L&D programs, we ensure our workforce consistently evolves and excels, driving the organization’s success and renewal.

Hanover, Maryland, Us

Head operational performance excellence and improvement, learning and development, quality and process improvement. Implemented lean methodologies and deep analytics for process improvements for areas of operations including Customer Experience, Enrollment and Billing, Claims, Coordination Of Benefits, Customer Service, Member Services, System Configuration, Provider Management, Appeals and Grievances, Behavioral Health, Case Management and Utilization Management for Employer Health Plans, US Family Health Plan (a contracted TRICARE program) and Priority Partners and Medicare Advantage. Also managed Vendor relationships and financials.

Baltimore, Md, Us

Head four departments- Learning and Development, Quality Assurance, Governance, Risk and Compliance, Financial Planning and Analysis. Accountable for all aspects related to shaping the vision, executing the overarching strategy and tactical program implementation.Learning and Development Leadership: Led an L&D department rated higher than all benchmarked companies by Metrics that Matter for five years. Managed instructional design, curriculum development, and multimodal training delivery, including eLearning, virtual training, and mobile learning, boosting training output by over 300%. Implemented a learning platform, machine learning analytics, and an electronic performance support system, enhancing accuracy, productivity, and customer satisfaction. Quality Assurance: Directed the Quality Assurance department, ensuring quality adherence and improvement. Financial Planning and Analysis: Led the Financial Planning and Analysis department, overseeing financial modeling, capacity planning, forecasting, and budgeting.Governance, Risk, and Compliance: Established and led the GRC program, ensuring compliance with regulations and audits, mitigating risk, and enhancing operational effectiveness in a regulated healthcare environment.

Bloomfield, Ct, Us

Head of Learning and Development and Quality Programs at multiple locations dedicated to Medicare and Medicaid markets Led training activities for 5000+ clinical and non-clinical staff across 35 locations in the implementation of multiple medical management systems

Led large-scale performance improvement programs for global teams across multiple countries as part of an international M&A integration. Successfully implemented training, quality, and change management initiatives, ensuring seamless integration and enhanced staff performance.

Alexandria, Va, Us

Armonk, New York, Ny, Us

Part of a large team involved in business transformation and process reengineering initiatives for a diverse portfolio of global clients including Vanguard, Citibank, Delta Airlines, Virgin Media, Tiscali, Yahoo, United Airlines, Maple, Aetna, Cigna, AIG, Quicken, Intuit, Sprint, Dun and Bradstreet, Hewlett Packard, Bell Canada, and British Telecom. Additionally, I enhanced the machine learning capabilities of a voice recognition engine for IBM research labs, enabling customized product responses for customers. Recognized as IBM Top Talent for two consecutive years, my contributions have consistently driven innovation and excellence in the industry.

Executive Education

Master Of Business Administration - Mba, International Business-Finance

Pmp | Project Management, Project Management

Lean Six Sigma

Leadership Development | Leadership Across Boundaries

Fashion/Apparel Design

Psychology | Sociology