Pooneh Feldman Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Las Vegas, Nevada Area

Responsible for Pool Operations at Aria and the opening of the new Luxury Sky Pool. Created policies and procedures for Pool Operations and Sky Pool under the guidelines of the AAA 5 Diamond and Forbes Hospitality standards. Responsible for managing staff, creating annual budgets, departmental goals, guest experience, employee engagement and revenue growth.

Managed Salon Operations at Wynn and Encore Las Vegas. Managed staff, created annual budgets, departmental goals for guest experience, employee engagement and revenue growth. Assisted in development of staff, coordinating training, new branding, and menu development.

Accountable for Spa & Pool Operations generating $10 million in revenue and managing 200 employees. Created annual budgets, department goals, and managing P&L's through expenses in payroll, supply costs, and additional expenses. Collaborated with F&B to manage Pool Cabana experience through price yielding resulting in increased profits of 25% over 2012. Directed strategy with Advertising and Marketing for spa and

Responsible for an operation generating $4 million in revenue & employing approximately 90 employees. Accountable for Budgets/ Profit and Loss. Implemented inventory management program for professional products resulting in reduced expenses.

Managed operation generating $18 million in revenue & employing approximately 250 employees. Created and implemented Spa Policy and Procedure Handbooks for all job classifications. Instrumental in the transition and Management of the Spa Call Center into a combined Spa & Salon Call Center with incoming call volumes of over 600 calls per day. Reduced abandonment rates from 12% to under 7%. Implemented inventory management program for professional products resulting in supply savings.

Recruited by Vice President of Retail Division to create Inventory Control Dept for Retail. Accountable for retail inventory including overall shrinkage numbers. Spearheaded cross-functional initiative to achieve results and reduced retail shrinkage from over 4% in 2000 to nearly 1.5% by 2002.

Responsible for all preparations, staffing, and administration of the retail store physical inventories. Supervised the inventory reconciliation process for all stores. Conducted internal investigations for potential employee dishonesty and policy violations. Reduced overall property shrinkage from 1.4% to 0.7%.

Master'S Degree, Hospitality Administration/Management, 4.0

Bachelors, Business Admin

Graduated with Honors

Business Admin

Dean's List for Economics