Hannah Poon Email & Phone Number

Bakersfield, California, United States

- Provided help desk, on-site support, and systems administration as sole Technology Specialist for upwards of three district sites and 240-300 end users (not including the student body). Areas of focus included help desk support for faculty and site staff, hardware maintenance, LOB application support, and web administration.- Help Desk Support includes, but is not limited to, assisting with software and software-related issues while promptly handling issues in a timely manner as to not impair the students, teachers, staff, and administrators’ ability to use their technology.- Administered Shoretel system for sites, including phone deployment and management.- Worked with district and site staff and faculty to facilitate and lead training sessions for new technology deployments.- Managed and maintained an asset tracking system to track the hardware state of over 3000 assets, determine upgrades, and support eligibility through vendors.- Built and nurtured relationships with every individual at our school sites in order to build a good rapport and ensure the prompt reliability of my assistance.- Consistently topped leaderboards for ticket queues and survey responses regarding ticket completion and satisfaction.- Key Accomplishments: Led Smart Board deployments for a large Middle school. Oversaw the installation of smart boards and undertook self-directed research and training to understand their capabilities and functionality. Held a series of training sessions with faculty and site staff over smart board usage and worked with third-party vendors for post-deployment support.- Led Raptor Software Deployment and Troubleshooting for multiple sites. Raptor is a visitor management system that ensures only authorized individuals have access to Greenfield campuses. Oversaw the deployment across my responsible sites including setting up users, managing badge printers, and ID scanning issues, as well as supporting site and administration staff pre and post-deployment.

Bakersfield, California, United States

- Started out as an RSP assistant and transitioned into an SDC assistant.- Assist teachers with overall classroom organization and activities.- Facilitate small Reading and Math groups as well as join certain students in their mainstream classes to monitor their curricular progress and provide one-on-one assistance when needed.

Bakersfield, California, United States

- Program facilitator for classrooms ranging from K-5.- Required to take on a class of 25+ children and strengthen their Math and Reading skills.- Tutored students during their homework time in order to help advance them in their regular day classes.

San Rafael, California, United States

- Performed the job tasks as the Head Cashier while also being in charge of the customer service center.- Job details include: Customer Service, receiving and processing customer payments, returns, merchandise knowledge, and time management of myself and my staff. This included the performance of computer research and navigating the online website.- In a short amount of time I applied for and attained the position of Human Resources Manager.

Bakersfield, California, United States

- Program Facilitator for classes ranging from K-5- Required to take on a class of 25+ children and strengthen their Math and Reading skills.- Tutored students during their homework time in order to help advance them in their regular day classes.- Daily lesson planning and planning “Fun Friday” events once a month for the entire program.- Taught Kindergarten Summer School classes and facilitated classes ranging from K-5 for the Summer School Summer Day Camp program.

Bachelor Of Arts - Ba, English Language And Literature/Letters

Activities and Societies: The National Society of Leadership and Success Sigma Tau Delta International English Honor Society

Associate Of Arts - Aa

Activities and Societies: The National Society of Leadership and Success Sigma Tau Delta International English Honor Society

Education record

Master'S Degree, Education