1. Lead both the application management and development teams to implement and enhance enterprise solutions, driving digital innovation across the organization.2. Utilize technology as a catalyst to guide Mah Sing towards its future vision, transforming and optimizing key business processes such as Sales & Marketing, Finance, and Experience Management to enhance both employee and customer satisfaction.3. Serve as the primary architect of the company’s technology vision, overseeing the development and execution of a strategic business roadmap that fosters growth and continuous improvement.4. Collaborate closely with senior leadership and cross-functional IT teams, including Data Science and Infrastructure, to align technology solutions with business goals.5. Integrate various technologies and capabilities into existing products and enterprise solutions in ways that resonate with both employees and customers, creating seamless and enjoyable experiences.6. Analyze business challenges by gathering data, applying analytical frameworks, and uncovering insights to support informed decision-making processes.7. Establish a comprehensive technology strategy that covers system solutioning, new application development, and business process improvement, aligning with long-term objectives.8. Partner with the Executive Team to identify opportunities and risks in delivering services through web and application-based solutions, staying ahead of competitive services and fostering innovation.9. Create innovative, cross-disciplinary technical solutions that support the company’s growth strategies and set it apart from competitors.10. Participate in senior leadership discussions to shape governance processes, ensuring that objectives are met, risks are mitigated, and resources are utilized effectively and responsibly.11.Lead technology projects from inception to completion, defining and tracking success metrics to ensure each initiative delivers impactful results.

1. Provide leadership, management, and oversight for IT projects, including business consultation, estimation, planning, and team management to ensure successful solution delivery.2. Assemble and lead project teams, assign roles and responsibilities, allocate resources, and manage schedules to ensure timely project execution.3. Manage project budgets, ensuring alignment with cost targets.4. Oversee key project activities, chair meetings, and monitor progress to ensure projects meet timelines, targets, and expectations while adhering to established guidelines.5. Plan, schedule, and track project milestones and timelines using appropriate tools to ensure successful execution.6. Develop and implement an effective communication plan for the project.7. Manage project risks and scope, identifying and resolving any issues that could affect outcomes.8. Prepare and deliver timely status reports to key stakeholders.9. Proactively manage scope changes, identify potential crises, and devise contingency plans to mitigate risks.10. Build and maintain strong stakeholder relationships to mitigate internal and external risks to the project.11. Conduct post-project reviews, identifying successes and areas for improvement, and generate recommendations for future projects.12. Ensure compliance with all standard controls, including internal IT System Development Life Cycle (SDLC), change management, and external business processes.13. Contribute to the development and maintenance of processes, best practices, and templates related to business systems analysis, communication standards, and project management practices.

1. Responsible for crafting project proposals, conducting business analysis, defining project scope, and documenting system requirements, architecture design, development, testing, and other project management tasks.2. Leverage business analysis expertise to assess customer needs and define project requirements.3. Establish project milestones in alignment with the design and scope of work.4. Create comprehensive technical requirements and maintain all project documentation.5. Build and maintain strong relationships with partners across all levels, from front-line staff to department directors.6. Collaborate with internal and external stakeholders to ensure smooth project progression.7. Lead and manage project meetings, prepare reports, maintain schedules, track costs, manage risks, and oversee all project phases from inception to delivery.8. Apply appropriate project management methodologies to ensure successful outcomes.9. Develop test plans and materials to ensure high-quality deliverables.10. Align work within the framework of the strategic marketing plan and portal business plan.11. Create training plans and materials to support smooth and successful implementation.12. Assist the Director of Project Management with special projects related to the PMO team and portal operations.

Industry: Computer / Information Technology (Software)Specialization: IT/Computer - SoftwareRole: Project ManagementPosition Level: Manager1. Reports directly to the Project Director.2. Serves as the Single Point of Contact (SPOC) between the Project Team (XYBASE) and the MTIB Project Team (Client).3. Reviews all project deliverables and plans to ensure alignment with objectives.4. Authorizes the procurement of project materials and necessary tools.5. Develops and maintains the comprehensive Project Plan.6. Defines the Project Organization and structure.7. Provides overall strategic direction for the formulation, development, and execution of the project.8. Ensures the overall quality of the project and its deliverables.9. Oversees the achievement of development goals, performance targets, scheduling, and cost objectives.10. Identifies and manages project risks, implementing mitigation or contingency measures when necessary.11. Fosters a communicative and committed management environment, emphasizing technical excellence and quality.12. Oversees contractual matters and monitors the execution of project plans and sub-plans to ensure successful project progression.

1. Maintain and enhance the company’s Master Information System by driving program development to support organizational growth. Oversee the management and development of the MIS department, focusing on both system improvements and human capital development.2. Lead and mentor the MIS and EDP teams, while contributing as a member of the management team to develop and implement the organization’s IT strategy.3. Manage and continuously improve the company’s Management Information Systems (MIS).4. Oversee and guide the internal IT infrastructure, ensuring alignment with business needs.5. Manage and maintain the company’s database to ensure data integrity and availability.6. Develop and refine departmental policies, procedures, and workflows to optimize performance.7. Mentor and provide training to foster the development of the organization’s human capital in IT.8. Drive the department towards achieving the organization’s vision by aligning IT initiatives with business goals.9. Enhance systems, processes, and the MIS team to meet organizational targets and objectives.10. Deliver IT and system support to improve productivity and efficiency across the organization.11. Cultivate an advanced IT environment, ensuring users are well-supported and empowered to maximize technology’s potential.

1. Planned, directed, and managed multiple projects, ensuring each was executed according to set objectives and priorities.2. Ensured project goals were met by adhering to outlined priorities and objectives.3. Analyzed operational outcomes to identify opportunities for more efficient resource utilization.4. Successfully coordinated the simultaneous development and execution of multiple projects.5. Delegated tasks effectively and developed detailed time schedules to ensure timely project completion.6. Negotiated contracts to secure high-quality deliverables from vendors and partners.7. Reviewed project status reports at every phase to monitor progress and make necessary adjustments.8. Prepared weekly project progress updates for management to ensure transparency and alignment with goals.9. Contributed as part of a five-person team responsible for technology research and development.10. Actively involved in all stages of the software development life cycle for 45 projects, including stakeholder meetings, requirements gathering, project planning, software development, testing, UAT, change control management, and ongoing maintenance.11. Supervised both technical and non-technical staff, including software developers, graphic designers, and a team size of 5 to 10 members.12. Provided training to customer teams and made on-site software design modifications to meet specific customer needs.13. Consistently met project deadlines, making necessary design and configuration changes to accommodate customer requests.

1. System DevelopmentPrepare program function specifications through observation, information gathering, analysis, and design.Develop moderately complex programs with minimal guidance, adhering to technical specifications and application standards.Test programs, report results, and implement necessary changes with proper documentation.Oversee final rollouts for program deployment.Assist with user trials and acceptance testing.Provide user support during implementation and manage Change Control processes.Prepare programming specifications and user guides for simple to moderately complex projects.Gain in-depth application knowledge through active involvement and on-the-job experience.2. System Support for Internal and External ApplicationsTroubleshoot and resolve issues in application systems.Maintain and ensure the smooth operation of the application system on a continual basis.Conduct trial runs for new application system modules.Ensure seamless functionality of application systems at all times.3. System Support for End UsersHandle the installation and configuration of application systems.Troubleshoot application software issues as they arise.Provide system support and ensure optimal performance for end users.4. System TrainingCoordinate and conduct application system training sessions for end users.5. Additional ResponsibilitiesPerform additional duties and job functions as directed by supervisors or authorized personnel on behalf of the company.

1. Developed and delivered training for a variety of software applications, consistently achieving a quarterly evaluation score of 3 or higher on a 1-4 scale.2. Proficient in designing instructional materials, including hands-on activities, worksheets, course objectives, and agendas, tailored to enhance learning outcomes.3. Created comprehensive step-by-step training documentation for web applications using WebEx, 4. Microsoft PowerPoint, and SnagIt for capturing screenshots and illustrating key processes.5. Conducted classroom training sessions utilizing software like Microsoft PowerPoint, catering to diverse groups such as System Administrators, Managers, Team Leads, and Trainers. Demonstrated the ability to serve as the primary trainer for key customer accounts and deliver effective product sales training for sales teams and dealers.

Job DescriptionHardware Maintenance1. Ensure all computer hardware and software are functioning properly.2. Perform troubleshooting and repairs on computer systems, both hardware and software.3. System Support for Internal and External Operating Systems4. Conduct troubleshooting for software systems.5. Maintain and ensure the continuous operation of the internal LAN system.6. Handle installation and configuration of new computers.7. Conduct trial runs for new system modules.8. Ensure smooth operation of computer systems.9. Administer and maintain Microsoft SQL Server.10. Oversee the maintenance of both internal and external system operations.Project Involvement1. Managed website development and maintenance, serving as the webmaster for Education and Jobs.2. Participated in all project phases, from initiation to maintenance, ensuring smooth project development.