I am currently engaged in a role that involves managing IT Operations and Security services for a UK-based client, specializing in user account management across AD, Exchange, Azure and Office 365 platforms. My responsibilities include:Providing remote technical support to clients, efficiently identifying and resolving IT issues to ensure optimal system functionality.Monitoring network activity to pinpoint performance issues, thereby aiding IT support staff in maintaining network… Show more I am currently engaged in a role that involves managing IT Operations and Security services for a UK-based client, specializing in user account management across AD, Exchange, Azure and Office 365 platforms. My responsibilities include:Providing remote technical support to clients, efficiently identifying and resolving IT issues to ensure optimal system functionality.Monitoring network activity to pinpoint performance issues, thereby aiding IT support staff in maintaining network integrity.Actively participating in team meetings to discuss and advance new technology initiatives, ensuring alignment with strategic goals.Analyzing data from system logs and other sources to troubleshoot and resolve network or application problems.Designing and updating computer networks and operating systems to enhance performance and functionality.Maintaining comprehensive documentation of all actions taken during the troubleshooting process to ensure transparency and continuity.Ensuring all tickets and projects are meticulously updated, with detailed tracking of time spent on tasks.Configuring VPN networks across various user sites to facilitate secure and reliable remote access.Managing user accounts in Active Directory, including creation, deletion, modifications, password resets, and the implementation of Group Policy Objects (GPOs) and bulk operations.Preparing monthly Active Directory O365 Audit reports and Azure Security audit reports to assess and enhance security protocols.Thoroughly preparing Office 365 tenant details prior to migration to ensure smooth transitions.Implementing cybersecurity measures, including SpamTitan for spam filtering, Webroot for antivirus protection, and WebTitan Cloud for website protection.Utilizing tools such as NMAP and OpenVAS from Hacker Target for network security assessments.Managing remote systems via NinjaOneEmploying ConnectWise for the ticketing system to streamline support processes and improve response times. Show less

I previously held a position at the Data Center for the Airport Authority of India, specifically on the Airport Operational Control Center (AOCC) project. My responsibilities included:Configuring and troubleshooting routers and switches, along with upgrading their IOS.Monitoring critical and major network links provided by Reliance and Airtel.Ensuring an error-free and smooth network operation for the Airport Management Solution (AMS) application.Regularly reviewing firewall… Show more I previously held a position at the Data Center for the Airport Authority of India, specifically on the Airport Operational Control Center (AOCC) project. My responsibilities included:Configuring and troubleshooting routers and switches, along with upgrading their IOS.Monitoring critical and major network links provided by Reliance and Airtel.Ensuring an error-free and smooth network operation for the Airport Management Solution (AMS) application.Regularly reviewing firewall logs for Juniper SRX240H2 and SSG 550, as well as routers and core switches.Managing the inventory of the server room and backing up core devices.Developing and implementing plans for data center drills, activities, and change management.Utilizing CA Spectrum for logging calls and ensuring adherence to the service level agreements (SLA) according to the type of ticket issued. Show less

I commenced my tenure with the organization on the Intranet Prahari Project for the Border Security Force (BSF), a central government paramilitary force, serving in various technical roles. Initially, I contributed as an Application and Desktop Support Engineer, progressing to a Server and Network Support Engineer. My responsibilities included:Overseeing the management of the Data Center located at the BSF Frontier Headquarters in Jalandhar, Punjab.Providing remote support across… Show more I commenced my tenure with the organization on the Intranet Prahari Project for the Border Security Force (BSF), a central government paramilitary force, serving in various technical roles. Initially, I contributed as an Application and Desktop Support Engineer, progressing to a Server and Network Support Engineer. My responsibilities included:Overseeing the management of the Data Center located at the BSF Frontier Headquarters in Jalandhar, Punjab.Providing remote support across over 30 BSF sites.Delivering specialized technical support to senior BSF officers.Coordinating with service providers to log and follow up on service interruptions until resolution.Designing, implementing, and maintaining Microsoft Windows Server 2012 with a focus on Active Directory configurations involving User/GPO/FSMO roles.Utilizing CA Spectrum for call logging pertaining to hardware failures and software changes.Employing CA UIM to monitor device health and bandwidth utilization, and to generate reports.Designing and configuring network connectivity for new sites.Ensuring all security protocols were adhered to and updating the client through regular weekly and monthly reports.Engaging with clients to understand their requirements and providing comprehensive technical support by remotely accessing their systems and resolving issues.Instructing field engineers to troubleshoot and resolve issues at remote locations.Upholding the service level agreements (SLA) based on the nature of the tickets issued. Show less