Pooran Singh Email & Phone Number

Noida, Uttar Pradesh, India

 Taking monthly indent from sales team. Giving the target to sales team & take the follow-ups for achieving their target v/s achievement numbers. Process orders via email or phone coordinate with Account department & Warehouse. Coordinating with logistic team for insuring the deliveries timely. Check data accuracy in orders and invoices. Contact clients to obtain missing information or answer queries. Liaise with the Logistics department to ensure timely deliveries. Maintain and update sales and customer records. Develop daily, weekly & monthly sales reports. Coordinating with parties for DND & SRN, stock return & same update to warehouse & account for updating their balance in ledger.

Noida

Noida Area, India

JOB RESPONSIBILITIES  Coordinate with All ASC’s RDS, SD. & resolve the service query. Coordinate with All field support team ( Area Service in charge) Taking daily report form Field (Area service in-charge) MIS Management. Claim verification & releasing the payment by coordinating with accounts department. ASP Management, Appointment/Termination. Providing CRM Training to all ASC through online. Customer compliant Analysis & sharing with management. Opening the Super Distributor Account (login ID) in system. Resolve all service related issue of ASC, through Phone & Email. Generate Monthly claim & share with ASC also booking in system. ASC’s Courier claim & service claim check & update in system. Ensuring Stock availability and timely Po releasing as per the Service Centre’s requested Trend. Daily coordination with the super distributor for the day to day activity. Support to escalated customer on priority basis to achieve the customer confidence. Maintaining day by day report (Customer calls & DOA). Court case _resolving legal case of customer after discussing with management. After closed the Service Centre make the Full & Final settlement. Checking Tour reimbursement claim of ASI.

Delhi Area, India

JOB RESPONSIBILITIES  Coordinate with All ASC Provide the SD/RDS/ASP Training on CRM. Maintain MIS Report, Daily, weekly as well as Monthly with other various activity reports. Incoming entry in SAP of mobile handset. Shipping of repair handset in SAP. Engineer inventory matching & record. Allocation of calls to Engineers. Parts pending. Arranging to spare parts timely. Daily customer handsets dispatched to Authorized Service Partner. Estimate to Service Partners for out of warranty repair. Handle Escalation from Authorized Service Centers regarding operational issues. Billing in SAP. Monitor Daily Incoming / Dispatch of defective mobile phone received from all India. Prepare DOA Cannibalization report. Direct customer handling. Inventory manages of Engineers.

Master Of Business Administration - Mba

Bachelor'S Degree