Poorva Bhardwaj Email & Phone Number

*Building, coaching and managing a team of customer success managers to grow the business in APAC market. *Drive adoption, engagement, retention for customers and growth for business

Sydney, New South Wales, Australia

Sydney, Australia

LinkedIn Learning is a leading online learning solution that helps anyone learn business, software, technology and creative skills to achieve personal and professional goals.As a Principal Customer Success Manager one of the main objective is to design and execute tailored adoption strategies for our customers to achieve their desired learning and usage outcomes. I partner with customers and cross-functional account teams (sales, engineerings, product, content) to ensure a smooth onboarding, steady adoption, and retention. In this process I manage customer success metrics and oversee solution implementation, service delivery, and training for our key customers.

Sydney, Australia

HealthcareLink provides a unique online cloud based recruitment platform open to businesses of all sizes in the healthcare and medical industry so that employers can find the right healthcare professionals and jobseekers find the right job easily.I had the responsibility to strategically drive the adoption of platform for both healthcare industry employers as well as jobseekers. I also worked on generating new ideas on the market reach out analysing market trends, competitor offerings and defining unique positioning for the platform.

Gurgaon, India

I was managing a portfolio of large technology clients with the goal of fostering long-term business relationship and continued growth through strategic business advisory.I built up the pre-sales consulting team to target the expansion in APAC market. The main responsibility was around hiring, leading, managing and developing a team of pre-sales consultant to generate a solid leads pipeline, qualify contacts into the new market.I had overall accountability on sales for a consulting arm focused on advisory on Modern IT (Social, Mobile, Analytics and Cloud business), nurturing CXO level relationships to enhance current penetration and broaden the brand value of the organization.

Gurgaon, India

Network with CXOs of large technology firms, key government stakeholders, and head of industry bodies to understand their pain points and engage in a consulting relationship to solve problems through research, analytics and strategic insightsSuccessfully conceptualized, designed and executed large scale CIO conference in India with end-to-end program management on themes of Modern IT(Social, Mobile, Analytics, Cloud)

Noida Area, India

Delivered key projects involving maintenance and enhancement of PeopleSoft Financials 8.4/8.8 for Account Receivables, Billing & General LedgerManage a team of 5 Software Engineers in delivering key projects. The main responsibility was to provide the team with thought leadership, coaching, conducting one-on-ones and maintain high cultural standards

Gurgaon, India

Led, supported and ensured the standardization of processes for implementing projects across all clients, in accordance with Hewitt’s best practices.

Ex-Pgdm, Marketing

Activities and Societies: • Member of marketing club and was emcee for annual marketing and operations event and cultural festivals • Key.

Bachelor Of Engineering, Computer Science

Activities and Societies: • Student’s Representative for prevention of RAGGING in college (Pune University Anti Ragging Act) •.