- Resolve technical issues via phone calls or through remote apps (AnyDesk)- Resolve printer/scanner issues- Resolve connectivity issues- Resolve hardware and software technical issues

In addition to fulfilling the daily responsibilities associated with the role of QA Tester, I took on the initiative to onboard new team members, providing me with opportunities for both personal and professional growth.

As a QA Tester, I was responsible for various processes on the projects I worked on. My daily tasks included:- Bug Reporting: Identifying and reporting any bugs or defects found during testing to the development team.- Regression Testing: Performing tests to confirm that new changes or modifications to the software were implemented successfully and did not negatively impact existing features.- Scripted Coverage Verification: Executing tests in Testrail, documenting results, and reporting any defects.- Smoke Testing: Carrying out quick and basic tests on the most critical features of the application.- Regular Playthroughs: Ensuring that the main content of the software was functional.- Ad-hoc Requests: Conducting testing as needed, outside of a set test plan.- Performance Testing: Evaluating the software's performance against established benchmarks or performance requirements.