Installs, maintains and participates in coordinating the activity of the entire company's technical equipment (PCs, printers, scanners);If specialist interventions are required, he will take care of solving the problems in the shortest time and under optimal conditions, contacting and collaborating with service providers where necessary;Keeps in touch with internet service provider companies to ensure the smooth running of the company's activity;Provides specialized consultancy in the purchase of technical equipment, recommending appropriate solutions for the company's activity;Protects information in the network, as well as the security of Internet traffic;Implements and maintains the software necessary for the company's activity;Ensures good hardware/software operation of networks;Ensures the permanent monitoring of the operation of the servers and other vital / critical points;Makes sure that the users' access to the equipment and to the data carriers is carried out only within the limits of the permissions required to perform the current tasks;Sets and configures each PC individually;Configures email addresses for each employee of the company;Periodically, makes proposals to improve the activity provided;Periodically, checks the permissions / access rights of the users, in order to comply with their tasks;Offers support to users in the efficient use of applications;Prepares analysis reports of the non-conformities in the functioning of the internal systems;Analyzes the identified software malfunctions and takes the necessary measures to remove / repair them.

Provide first-line technical support to end-users via phone, tickets, email, or in-person, addressing hardware, software, and network-related issues promptly and effectively.Diagnose and troubleshoot problems related to operating systems, applications, hardware peripherals, and network connectivity, ensuring timely resolution and minimal disruption to operations.Escalate complex issues to appropriate IT personnel or vendors, maintaining communication with end-users to keep them informed of progress and expected resolution times.Administer user accounts, permissions, and access rights in Active Directory, Exchange, and other relevant systems, adhering to security policies and procedures.Install, configure, and maintain hardware and software systems, including desktops, laptops, printers, and mobile devices, ensuring compatibility, security, and optimal performance.Provide training and guidance to end-users on IT-related topics, such as software usage, security practices, and system updates, promoting self-service and empowering users to resolve common issues independently.Collaborate with other IT teams, such as network operations, system administration, and cybersecurity, to coordinate efforts and ensure seamless integration of IT services and infrastructure.Managed and prioritized support tickets in the IT service desk system, ensuring timely response and resolution according to service level agreements (SLAs).Facilitated IT onboarding and training sessions for new hires, providing guidance on IT policies, procedures, and tools.