• Process improving• Customer relationship improvement• Service onboarding to the Incident Management framework• Training the team members on different topics regarding the internal processes and tooling

Responsible for: • supporting internal and external mission critical applications. • monitoring all aspects of the global infrastructure, providing first tier trouble-shooting and problem escalation as appropriate. • evaluating the severity of an incident to provide event notification and status to the right audience.• coordinating the resolution of system events across multiple functional teams to ensure the timely resolution of the issue.• controlling system access and passwords. • writing and reviewing the documentation for team. • proposing and implementing systems enhancements that will improve the reliability and performance of the system. Working in a shift-based schedule.Working with:• Splunk• Pingdom• Runscope• Dynatrace• AWS

Worked to bring to life the local store in Bucharest for the https://www.bubblewaffles.ro/ franchise.

- Monitoring and troubleshooting Network Infrastructure, Level 3 troubleshooting involved in testing, planning and deploying of different solutions according to the requirements of the organization.- Image, secure and setup varying desktops, laptops and printers- Create user and admin accounts within ADUC- Manage Exchange Server 2003, AD users and computers,GPO’s- Install, configure and upgrade Cisco Switches

- Supporting desktops and laptops;- Maintenance of telecom equipment;- Responsible for surveillance system;- Contribute at equipment purchasing documentation.

- Managing and maintaining the servers, PC\'s, routers and switches;- Configuring, managing and maintaining networking equipments;- Installing, configuring and administrating software applications;- Providing training of troubleshooting of computer hardware devices;- Familiar with web technology HTML and CSS;- Computer assembling and maintenance;- Troubleshooting hardware and software problems;- Installing and configuring the peripherals, components and drivers;- Installing software and application to user standards;- Configuring and troubleshooting desktops, laptops and servers;- Familiar with hardware tools like servers, printers, VoIP, networking and telecommunications devices;- Troubleshooting of personal computers. On line support to customers concerning their computer problems.- Installing equipment in new locations, from trunking the connection from another switch(configure the switch) to installing cables, printers, PCs and everything needed for the consumer to use the network and the services required.