Director Of Product Design
CurrentLeading an international team of pet lovers, Product Designers, UX researchers and UX content designers at Rover.com
Sep 2022 - Present
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James P. Email & Phone Number
Director of Product Design & Research
at
Rover.com
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Director of Product Design & Research
Location
Seattle, Washington, United States
Who is James P.? Overview
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Quick answer
James P. is listed as Director of Product Design & Research at Rover.com, based in Seattle, Washington, United States. AeroLeads shows a matched LinkedIn profile for James P..
James P. previously worked as Director of Product Design at Rover.Com and Associate Director, Product Design at Chewy. James P. holds Uxd Certificate, User Experience Design from General Assembly.
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Email format at Rover.com
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Rover.com
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Profile bio
About James P.
I am a creative design leader with 15+ years producing and managing high-quality, interactive, and engaging customer/user experiences. As an empathic advocate for users, I'm passionate about the role strategic design plays in exceeding the user's needs while serving business goals. I am excited by building teams, creating supporting frameworks and driving tactical roadmaps to solve challenging problems.Throughout my career I have had the pleasure of working with some awesome brands, big and small. My unique creative communications background and acquired skills allow me to understand how consistent experiences, messaging and design reflect on a brand; and I can quickly move from managing big picture marketing strategy and complex product design to art directing tiny visual design details. (That's my superpower.) I am always looking for new opportunities to do what I love and to talk to passionate people – please reach out and let's connect.
Current workplace
James P.'s current company
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11 roles
James P. work experience
A career timeline built from the work history available for this profile.
Associate Director, Product Design
Built a team focused on Chewy’s flagship native iOS and Android applications.
Oct 2021 - Aug 2022
Senior Manager, Omnichannel Customer Experience
- Stood up an Omnichannel Customer Experience team within base marketing to be the keeper of OCX journeys, identify customer pain-points, collaborate with partner teams to solve and created aspirational customer service.
- Standing up a new team including defining frameworks and setting OKRs.
- Provided customer insights in the development of a first ever tenure offer as part of Apple's new product release.
Oct 2020 - Oct 2021
Senior Manager, User Experience
- Oversaw and grew a high-performing and award winning team of designers and copywriters focused on T-Mobile's flagship digital experiences for both base and prospect customers. Worked through reorgs and new working.
- Led UX initiatives that resulted in 40M in call savings in 2020.
- Managed the team through the design of a buy online, pickup in store purchase path.
- Recognized with a “Rockstar” award for my contribution to the digital organization.
Sep 2018 - Oct 2020
Senior User Experience Lead
- Lead designer over several base and prospect customer journeys and experiences. Contributed and governed new working model pilot programs.Key achievements:
- Led UX, visual re-design and launch of a billing platform, resulting in a decrease in support calls, earning the team a transformation award.
- Designed and launched the current self-service app for iOS and Android that utilizes native functionality while maintaining a 4.8-star rating in the App store.
- Modernized customer payment and usage experiences, reducing load times, increasing customer satisfaction scores by 32%, and increasing the digital payments market share.
Sep 2016 - Sep 2018
Senior User Experience Consultant
Matisia Consultants
Worked has a User Experience Consultant at T-Mobile
Mar 2016 - Sep 2016
Art Director & User Experience Specialist
Tray Creative
- Second in command at thriving boutique creative and marketing agency. Led the team in branding, digital design, research, and campaign projects. Designed apps. Produced marketing materials. Led client re-branding.
- Served as a key contributor in building up the customer base and company reputation, positioning the company for a successful acquisition.
- Created an award-winning and syndicated billboard campaign for the Seattle Animal Shelter.Successfully re-branded data analytic company Alteryx.
- Designed Amazon’s Web Services experience and created product launch videos and marketing content.
Nov 2011 - Mar 2016
Graphic Designer
- Integral part of a small design team named one of Puget Sound Business Journal’s top 25 Design Firms. Concepted and designed websites, identities, collateral and marketing materials for a diverse clientele including.
- Worked on several internal Microsoft identities, brands and programs
- Prepared executive-level keynote presentations through Touch Worldwide
- Photographed attorneys for leading Seattle law firms
- Elevated Electric Pen’s external branding and portfolio
Oct 2009 - Oct 2011
Freelance Designer
Peterson Designs
- Provided creative and production services to Grant Peterson, CSU, Chico Professor and veteran bay area designer. Worked on web design projects, brand extensions, collateral.
- Worked on web solutions for several high-quality furniture manufacturers
May 2009 - Oct 2009
Designer
Union Graphics
Produced marketing materials for a variety of events and clients.
May 2008 - May 2009
Design Intern
The Orion
Designed the news section and front page under strict deadlines.
Jul 2007 - Jan 2008
3 education records
James P. education
Uxd Certificate, User Experience Design
General Assembly
Continuing Education
Seattle North Community College
Ba, Communication Design, Graphic Design
California State University, Chico
FAQ
Frequently asked questions about James P.
Quick answers generated from the profile data available on this page.
What company does James P. work for?
James P. works for Rover.com.
What is James P.'s role at Rover.com?
James P. is listed as Director of Product Design & Research at Rover.com.
Where is James P. based?
James P. is based in Seattle, Washington, United States while working with Rover.com.
What companies has James P. worked for?
James P. has worked for Rover.Com, Chewy, T-Mobile, Matisia Consultants, and Tray Creative.
How can I contact James P.?
You can use AeroLeads to view verified contact signals for James P. at Rover.com, including work email, phone, and LinkedIn data when available.
What schools did James P. attend?
James P. holds Uxd Certificate, User Experience Design from General Assembly.
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