James P. Email & Phone Number

Seattle, Washington, Us

Leading an international team of pet lovers, Product Designers, UX researchers and UX content designers at Rover.com

Plantation, Florida, Us

Built a team focused on Chewy’s flagship native iOS and Android applications.

Bellevue, Wa, Us

Stood up an Omnichannel Customer Experience team within base marketing to be the keeper of OCX journeys, identify customer pain-points, collaborate with partner teams to solve and created aspirational customer service blueprints. Used our findings and solutions to influence enterprise spending and organizational change.Key Achievements:• Standing up a new team including defining frameworks and setting OKRs.• Provided customer insights in the development of a first ever tenure offer as part of Apple's new product release.

Bellevue, Wa, Us

Oversaw and grew a high-performing and award winning team of designers and copywriters focused on T-Mobile's flagship digital experiences for both base and prospect customers. Worked through reorgs and new working models to re-position UX as an upstream partner instead of a downstream service. Hired and mentored UX designers and leads. Led external vendors to reimagine the future experiences of the New T-Mobile post merger with Sprint. Key Achievements:• Led UX initiatives that resulted in 40M in call savings in 2020.• Managed the team through the design of a buy online, pickup in store purchase path.• Recognized with a “Rockstar” award for my contribution to the digital organization.

Bellevue, Wa, Us

Lead designer over several base and prospect customer journeys and experiences. Contributed and governed new working model pilot programs.Key achievements:• Led UX, visual re-design and launch of a billing platform, resulting in a decrease in support calls, earning the team a transformation award.• Designed and launched the current self-service app for iOS and Android that utilizes native functionality while maintaining a 4.8-star rating in the App store.• Modernized customer payment and usage experiences, reducing load times, increasing customer satisfaction scores by 32%, and increasing the digital payments market share.

Worked has a User Experience Consultant at T-Mobile

Second in command at thriving boutique creative and marketing agency. Led the team in branding, digital design, research, and campaign projects. Designed apps. Produced marketing materials. Led client re-branding efforts. Consistently delivered customized experiences. Supported non-profits and small business owners in achieving their goals.Key Achievements:• Served as a key contributor in building up the customer base and company reputation, positioning the company for a successful acquisition.• Created an award-winning and syndicated billboard campaign for the Seattle Animal Shelter.Successfully re-branded data analytic company Alteryx.• Designed Amazon’s Web Services experience and created product launch videos and marketing content.

Seattle, Wa, Us

Integral part of a small design team named one of Puget Sound Business Journal’s top 25 Design Firms. Concepted and designed websites, identities, collateral and marketing materials for a diverse clientele including Microsoft and several local law firms. Prepared executive-level presentations for Starbucks, Nokia and Juniper Networks.• Worked on several internal Microsoft identities, brands and programs • Prepared executive-level keynote presentations through Touch Worldwide• Photographed attorneys for leading Seattle law firms• Elevated Electric Pen’s external branding and portfolio

Provided creative and production services to Grant Peterson, CSU, Chico Professor and veteran bay area designer. Worked on web design projects, brand extensions, collateral.• Worked on web solutions for several high-quality furniture manufacturers

Produced marketing materials for a variety of events and clients.

Designed the news section and front page under strict deadlines.

Uxd Certificate, User Experience Design

Continuing Education

Ba, Communication Design, Graphic Design