My job roles involved:Requirement Gathering: Collaborating with business stakeholders to understand their analytical needs and requirements, translating them into data and reporting solutions.Data Extraction and Transformation: Extracting data from various sources, cleaning and transforming it to prepare it for analysis, ensuring data quality and integrity.Data Modeling: Designing and implementing data models to structure and organize data for analysis and reporting purposes, ensuring accuracy, completeness, and efficiency.Data Analysis: Conducting in-depth analysis of data to identify trends, patterns, and insights that can inform business decisions.Report and Dashboard Creation: Designing and developing reports, dashboards, and visualizations using tools such as Power BI, Tableau, or Excel to present data in a clear and actionable format for stakeholders.Performance Monitoring: Monitoring and analyzing the performance of business processes, products, or services using key performance indicators (KPIs) and metrics to identify areas for improvement.Trend Forecasting: Using statistical methods and predictive modeling techniques to forecast future trends and outcomes based on historical data.Business Insights and Recommendations: Providing actionable insights and recommendations to stakeholders based on data analysis, helping to drive strategic decision-making and improve business performance.Continuous Improvement: Continuously evaluating and improving data analysis processes, methodologies, and tools to enhance efficiency and effectiveness.Training and Support: Providing training and support to end-users on how to use reporting and analytical tools effectively to access and interpret data.Cross-functional Collaboration: Collaborating with other teams such as IT, finance, marketing, and operations to integrate data and insights across the organization and drive alignment towards common business goals.

- Subject Matter Expert (SME) on Data and Cloud (Microsoft Azure) Technologies- Delivery of live technical training sessions on Microsoft Azure Connected Learning Experience (CLX) Project- Development and critical review of technical knowledge-based practice questions

- Delivery of Microsoft Azure Fundamental Courses- Delivery of role-based courses- Chat Moderations of Technical training sessions

- Subject Matter Expert on Microsoft technologies (data analytics)- Responsible for delivering amazing instructor-led technical training sessions on digital technology skills- Assist with mentoring cohorts of trainees to get skilled and certified in various technologies

- Subject Matter Expert on Microsoft technologies (data analytics and cloud services)- Responsible for delivering amazing instructor-led technical training sessions on digital technology skills- Assist with mentoring cohorts of trainees to get skilled and certified in various technologies- Moderation of recorded technical training sessions - Attending to prospective trainees at technical Q&A (Question and Answer) sessions

As a Microsoft Certified Trainer (MCT) specializing in Data Platforms and Cloud Technologies, my job roles encompass a variety of responsibilities aimed at effectively imparting knowledge and skills related to Microsoft technologies in these areas. Find below some of my key job roles:Course Delivery: Delivering training sessions, workshops, and courses on Microsoft data platform and cloud technologies. This includes both in-person and virtual delivery methods.Content Development: Developing high-quality training materials, presentations, labs, and other educational resources aligned with Microsoft's curriculum for data platforms and cloud technologies.Subject Matter Expertise: Staying up-to-date with the latest advancements in Microsoft data platform and cloud technologies, and possessing deep expertise in areas such as Azure services, SQL Server, data analytics, data warehousing, and more.Customized Training: Tailoring training programs to meet the specific needs and requirements of different audiences, whether they are beginners, intermediate users, or advanced professionals.Certification Preparation: Assisting students in preparing for Microsoft certification exams related to data platforms and cloud technologies, providing guidance, practice exams, and study materials.Feedback and Evaluation: Collecting feedback from students to continuously improve training materials and delivery methods. Evaluating student progress and understanding to ensure effective learning outcomes.Consultation and Support: Providing consultation services to organizations on implementing Microsoft data platform & cloud solutions, offering guidance on best practices, architecture design, and optimization strategies.Community Engagement: Engaging with the Microsoft community through forums, user groups, conferences, and online platforms to share knowledge, collaborate with peers, and contribute to the overall growth of the community.Others: Continuous Learning & Mentorship

- Data Extraction from Microsoft Azure Data Platform- Data Validation- Data Analysis- Creation of Insights

- Educate customers on the use of Microsoft 365 products and services and provide guidance on best practices for improving productivity and collaboration.- Help customers to evaluate the potential benefits of a Microsoft 365 subscription by providing personalized recommendations based on their business needs and use cases.- Advise customers on the different subscription plans and features available and help them to choose the plan that best meets their needs and budget.- Guide customers through the process of obtaining a new subscription or enhancing their subscriptions, including providing step-by-step instructions and troubleshooting any technical issues that may arise.- Keep up to date with the latest updates and enhancements to Microsoft 365, and communicate these changes to customers as appropriate.- Document technical issues and solutions in a knowledge base for future reference.- Collaborate with other technical support engineers and cross-functional partners to resolve complex technical issues.