Popovics Andrada Email & Phone Number

Oradea, Romania

Ensure the full and timely management of the entire BPO operational infrastructure supporting services and maximizing cost efficiency Responsible for financial reporting through management of all costs related to the service line Provide training to Team Leader to ensure the right knowledge to carry out tasks requiredService Line Profitability – Respect of the shared target in terms of Business Contribution related to Service Line, through timely monitoring of every activity with monthly validation of Profit&Loss (particular attention to costs, deviations from forecast invoicing), and implementation of corrective measures in order to reach the target Resources Utilization – Use of Tools and Time to Plan tool, in order to measure operators performance and verify the level of resources utilization Health & Safety - Promote the development of a strong culture of health and safety practices and initiatives through the compliance with legislation and policy Service & OPS Excellence – Development of Continuous Improvement plans to improve profitability, driving the execution of actions identified by OPS Excellence across related functional areas (Operations, Sales and IT), in order to increase the Customer Satisfaction while complying with contractual SLA

Oradea

Providing direction, instructions and guidance to the team, for the purpose of achieving the goals respecting the Service level agreement and Kpi`s. Responsible for the day-to-day activities and guidance of the team members; Acting as the conduit between senior management and staff Sets targets, implement guidelines, and assist with any issues the employees may encounter; Delegating tasks, negotiating workloads, assessing performance and reporting on developments Work continuously to identify problems and come up with solutions; Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines Provide the team with a vision of the project objectives Verify that the team members have the necessary skills and training to effectively participate on the team Coach employees that the team meets the goals and levels of service required by the company.

Oradea

Overseeing day-to-day operations, focusing on the long-term interests of the business, manages functions such as company associations, employee activities, evaluations, and other matters that relate to a company's operations.Analyses sales and other reports that give insight into how a company can make adjustments to improve performance Resolves issues with contracts and commercial operations Coaches employees on best practices for managing daily tasks Works with contract managers Understand the requirements of existing customers to ensure their needs are being met Act to acquire new customers and manage client relationships (new and existing) Develop and implement commercial strategies according to company goals and objectives aiming to accelerate growth

Oradea

Manages and leads a team of 60-80 employees. Motivates team members, assessed performance, communicate company goals, safety practices, and deadlines to team. Provides help to management, including hiring and training, and keeps management updated on team performance.Responsible for the day-to-day activities and guidance of the team members; Sets targets, implement guidelines, and assist with any issues the employees may encounter; Coach employees and monitor calls to ensure that the team meets the goals and levels of service required by the company; Work continuously to identify problems and come up with solutions; Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.

Oradea

Accomplish department objectives by supervising staff and monitoring work process.Supervise employees to help ensure efficiency and productivity * Monitor calls * Identify approach/language/script problems and come up with solutions * Providing feed-back and coaching employees on best practices for managing daily tasks * Train new new hires on the job * Conduct interviews, recruiting, selecting, and making hiring decision * Prepare selection methods and material to ensure a fair and consistent approach is adopted for all candidates * Teaching Italian Language courses

Oradea

Oversee the running of one team, responsible for meeting tough sales targets and keeping staff fully trained and motivated.Planning, organizing and controlling team’s activities and resources. * Take accountability for the performance of the team, contributing to meet targets for continued growth. * Promoting and marketing the branch and its products * Meeting with customers and resolving any problems or complaints * Ensuring there’s a high level of customer service * Monitoring sales targets * Reporting to head office.