• Prepares charts and other medical records (labs, prior procedure notes or imaging studies) for clinic in accordance to LSUHN policies and procedures.• Assist scheduling department with scheduling patient appointments with the appropriate practitioner.• Adheres to LSUHN telephone policies.• Perform diagnostic procedure scheduling as required by physician orders, to include registering the patient and procedures with the appropriate hospital scheduling department.• Ensure that all required consents are completed and coordinate cases requiring multiple physicians.• Coordinate pre-admission testing and surgical clearance (pre-op) appointments.• Obtain authorization for hospital admission, surgery, and procedures from patient’s insurance carrier.• Update physician surgery schedules and Electronic Health Record with appointment details.• Ensure that any specialized equipment or staff is scheduled to be present at the procedure.• Participates fully in patient education to improve clinical outcomes.• Courteously and professional greet and communicate with patients, providers and LSUHN staff at all times.• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.• Performs all duties assigned by a Supervisor

• Responsible for reporting to multiple sites throughout the Greater New Orleans and Metro areas as needed.• Perform back office duties during times when direct patient responsibilities are not needed.• Courteously and professional greet and communicate with patients, providers, and LSUHN staff at all times.• Enhances organization reputation by accepting ownership for accomplishing new and different requests. Exploring opportunities to add value to job accomplishments.• Has a pleasant and friendly attitude. • Highly developed sense of integrity and commitment to customer satisfaction. • Proactively address and assist with customer service resolution.• Ability to communicate clearly and professionally, both verbally and in writing. • Answers clinic telephones, responds to patient inquiries, and obtains detailed messages.• Ability to manage multiple priorities in an effective and organized manner.• Obtain and update patient demographics, insurance, and/or financial information.• Register, verify insurance, and assemble patient medical charts in preparation for daily encounters.• Schedule patient appointments including new, established, and referral visits.• Close out provider schedules at the end of the day.• Collect co-pays and payments for patient visits and/procedures.• Prepare daily deposit forms and weekly cash collections reports.• Work any clinic bump lists and scheduling patients in a timely manner.• Analyze data, perform multiple tasks and work independently and efficiently in a matrix-reporting role.• Superior customer service and communication skills are key to this role.• Advise patients on insurance specific guidelines and notify them of non-covered services.• Maintain an open line of communication with LSUHN staff and providers at all times.• Perform other duties as needed or assigned by supervisor.

• Reviewed all incoming resumes and sorted accordingly. Interviewed and effectively participated in the hiring of employees.• Prepared new employees for assignments by conducting orientation and training. Monitor employee work order completion rates and provide coaching to improve productivity and quality issues. Initiated coaching and counseling to improve employee retainment.• Provided management and leadership to over 88 employees regarding all aspects of employment, to include: required company training compliance, safety updates, periodic reviews, personnel improvement plans, termination, and contract updates/requirements.• Managed merchandising, floor set planning and execution, replenishment, launches, updates, planning and execution, shipment, loss prevention, and service.• Analyzed field merchandise reports and makes necessary product placement/adjustments based on selling and field merchandise reports.• Increased profits through effective sales training and troubleshooting profit loss areas.

• Lead and supported development initiatives to improve individual and team performance across the ESL department and cross-curriculum.• Evaluated the effectiveness of training programs, providing recommendations for improvement for both delivery methods and course content.• Successfully redesigned and implemented a new curriculum for the ESL students in collaboration with cross-departmental leadership.• Initiated better advising measures to guide incoming students through the process of course placement and graduating paths.• Participate in monthly staff meetings and maintaining accurate federal records and inventories for all active and inactive students in the ESL program.• Facilitated the transition and cultural adaptation for over 450 students throughout tenure, resulting in significant gains in state assessment scores.

• Took charge of management in table reservations for more than 275 guests. • Organized sufficient catering services for special events and VIP guests. • Enhanced training methods to motivate new employees and promoted high standards in service operations. • Established excellent, long-standing relationships with customers while delivering efficiency in service. Selected Contributions: • Recognized for efforts in providing outstanding customer satisfaction and selected to substitute regularly for the restaurant head in their absence. • Consistently oversaw reservations system, which led to significantly improvements in the organization and flow of daily operations. • Mentored new employees to deliver quality service by offering regular guidance and support, resulting in improved efficiency and productivity.

• Designed, developed, delivered, and evaluated high-quality, learner-focused, individualized interactive training programs for the Level I ESL students to drive performance and achieve academic goals.• Worked with cross-curriculum departments and support agents to improve communication and expectations between the ESL department and Core Courses’ departments.• Orchestrated the delivery of state assessments for three weeks to an estimate of 350 students every semester.• Conducted hands-on supervision over the examination period to provide quality accommodations for all students and improve testing protocols.• Ensured substantial accommodations were given to an average of 450 students, leading to a significant increase of success in student achievement and test performances.• Instrumental in revamping testing procedures, resulting in maximized test security and efficiency.