• Audit transactions & deposit logs daily. • Completes cycle counts on high shrink departments. • Analyzed data, reports, and problem areas to implement staff development. • Ensure all consignments are up to date, adhering to company policies. • Supported shipping department, ensured timely movement or merchanidse (inbound / outbound) • Handle emergency crisis incidents while maintaining a safe work environment. • Support management team in follow-up on theft incidents and completion on reports on store level. • Assisted management to identify discrepancies in ongoing operational standards.

• Conduct weekly / monthly Operational meetings with store staff.• Ensure cycle counts are conducted in high shortage areas.• Conduct money room, shipping and studio services audits.• Adhere to high value merchandise movements policies and procedures for customer sends and in-store transfers.• Monitored all cash discrepancies.• Conduct alarm drills quarterly.• Ensure building protection and security standards were adhered to.• Reviewed all incident reports and credit fraud cases / identity fraud.• Worked with law enforcement to pursue fraud case recoveries.• Completed investigative tasks which required ordering statements and copies of charges.• Analyzed data, reports, and problem areas to implement staff development.• Maintained detailed case log of all assigned cases to monitor case progress and completion.• Prepared cases for prosecution.• Identified fraud patterns and abnormalities.• Served as primary contact for money laundering and check-kitting cases for bank personal and law enforcement.

• Supervise, oversee and plan every activity that relates to inventory control.• Ensure all merchandise was scanned in.• Work directly with management to bring them up to date regarding stock inflow and transfers.• Maintains inventory records of store. • Maintains daily, weekly, and monthly inventory transaction records.• Takes cycle inventories as determined by company policy to verify inventory records and corrects discrepancies. Takes spot inventories as required.• Assists in taking year-end inventory.• Uses company programs to input and obtain information relating to inventory transactions.• Make computer adjustments as required. Adjust inventory to physical count. Maintains location changes in stock item master. Maintains item stock master for accuracy in stock number, description, and manufacturer identification.• Provides training, support, direction and guidance to other departments on computer requisition of inventory and assist other departments to resolve transactional issues.• Assists in the design and improvement of inventory control and other systems related to the tracking of merchandise and accounting for same.• Produce weekly reports to ensure key critical areas of the stock system are controlled.• Ensure transfers are introduced into store inventory per company policy.

• Process incoming and outgoing transfers.• Process all incoming and outbound repairs.• Process all incoming and outbound trunk shows.• Conducts daily department audits.• Report all shipment, audit, RTV, & repair discrepancies.• Data entry / inventory all transfers, purchase orders, repairs & RTV's.• Responsible for all vendor and client contact.

• Conduct floor compliance audits relating to stock levels.• Close watch and operate Closed Circuit Television (CCTV) system.• Responsible for detecting internal and external theft.• Facilitate monthly awareness meetings with staff.• Responsible for filing, maintaining, and submitting paperwork to Supervisor, Manager, & District Manager.• Reports weekly case reports to District Manager.• Trains on boarding staff in company policies and procedures.• Train and conduct audits in compliance to store safety standards.• Recover assets and make safe apprehensions following company policies.• Reported and investigated the store accidents, and property damages.• Trained all new on-boarding staff.• Managed Loss Prevention inventory process.• Conducts physical security checks.• Cross trained and provide back-up for other customer service representatives when needed.• Respond to questions and concerns about service and escalate calls appropriately.• Keeps weekly inventory counts of Fine Jewelry shipments.• Maintains key inventory control.• Manage employee and visitor entrances and exits

• Conducted stationary and mobile surveillance for internal & external investigations.• Responsible for detecting internal fraud and theft within company.• Conducted store audits, (security, safety, cash discrepancies, inventory).• Developed and delivered reports to support investigation and case management activities.• Prepared written reports and spreadsheets of investigation findings.