Sergio Portillo Email & Phone Number

London, Gb

London Area, United Kingdom

• Developed and conducted training programs for the Fulfilment and Support teams, enhancing their skills and achieving a 100% increase in productivity.• Leveraged Zoho Knowledge Base, Zoho Learn and Zendesk Articles, to track employee training progress and identify areas for improvement.• Spearheaded the resolution of partner concerns stemming from process errors, designing and delivering targeted training programs to improve partner experience by 50%.• Boosted team efficiency by 65% through new SLO standards, driving a 300% increase in sales and a 2400% MRR growth in Q1 2024.

Kingston Upon Thames, England, United Kingdom

• Increased the accuracy of orders by 90%, significantly reducing errors in Fulfilment.• Identified process obstacles and contributed to continuous improvement initiatives, resulting in a 40% increase in team performance.• Delivered comprehensive training to partners, ensuring high satisfaction and greater partner autonomy, which reduced the number of basic queries by 50%.

Kingston Upon Thames, United Kingdom

• Consistently surpassed sales goals, achieving 120% of target performance in both Q4 2019 and Q1 2020.• Led training initiatives for store staff, significantly enhancing their capability to effectively promote and sell high-end Sony products, contributing to increased sales.• Fostered and maintained strong relationships with retail partners, ensuring optimal store conditions and a collaborative atmosphere that promoted ongoing business success.

Maracaibo, Ve

• Developed innovative care strategies, using evidence-based techniques to enhance patient engagement and improve therapeutic outcomes.• Efficiently managed patient progress, implementing structured tracking systems to optimize treatment plans and ensure consistent improvements in therapy results.

Kingston Upon Thames, United Kingdom

Kingston Upon Thames, United Kingdom

Maracaibo, Ve

• Developed innovative courses that combined current research with practical applications, improving student engagement and performance.• Conducted and published original research that contributed to advancements in psychology.• Organized community outreach programs, raising awareness of mental health and psychology.• Served as a thesis jury member, offering expert guidance and ensuring successful completion of multiple student research projects.

Maracaibo, Ve

• Developed customized lesson plans for students at different proficiency levels, ensuring personalized learning.• Organized cultural immersion activities, enriching language lessons with real-world Japanese traditions.• Integrated technology to enhance interactive learning, leading to improved student engagement and retention.• Created a collaborative environment, fostering peer-to-peer practice and real-life conversational skills.

Maracaibo, Ve

• Developed innovative care strategies, using evidence-based techniques to enhance patient engagement and improve therapeutic outcomes.• Efficiently managed patient progress, implementing structured tracking systems to optimize treatment plans and ensure consistent improvements in therapy results.

Maracaibo, Ve

• Managed store operations and staff, maintaining low employee turnover and high customer satisfaction.• Mentored employees, fostering their professional growth and development.

Maracaibo, Ve

Private Office

Psychologist, Psychology, First-Class Honours

Basic And Intermediate Education In Sciences, Sciences, First-Class Honours