-Leads a team of 4 regional directors with accountability for the leadership team and all individual contributor Associates inclusive of Sales Coordinators and Leads-Budget ownership and fiscal year planning for the function inclusive of all org planning and operating expenses. -Collaborate with Sales Excellence teams to ensure ongoing execution and to build future vision for the function driven by stakeholder feedback-Build, track and share standard KPIs for the team ensuring they are consistently driving towards excellence and meeting the needs of the functions and associates supported-Provide thought leadership by researching and analyzing data to draw conclusions, identify trends and uncover potential issues. Use this knowledge to develop recommendations-Develop and implement sales support strategies focused on improving Sellers and customer’s experiences, building sustainable relationships with Sellers and customers to facilitate sales growth

· Leads Managers and 200 individual contributors to provide a quality experience to consumers and businesses in the food service distribution industryDevelop and maintain a consistent customer onboarding process using Salesforce.com and other tools Ensure both operational and business objectives are met and budget responsibility for assigned area of responsibilitySkilled in business management consulting including market insights, primary research, and competitive intelligence training· Designed and implemented a supply chain and distribution system that reduced customer wait times by more than 50% · Developed internal communication strategies to create a shared vision for customer contact and sales teams that increase employee engagement to world class status · Created winning partnerships with Regional Leadership Teams and Internal Stakeholders by influencing through project innovation, performance management, and penetration · Achieved all investment objectives and reduced operating expense by $3M annually by utilizing highly analytical and strategic thinking approach · In-depth knowledge and extensive experience in CRM tool reports and using statistical and analytical software tools to carry out sales inquiries and produce penetration opportunities · Demonstrated ability to provide strategic sales support, streamline business processes, and drive continuous improvement · Developed and maintained a consistent customer onboarding process using Salesforce, Oracle, and other tools · Coaches to execution of Service Level Agreements that impact the customer experience · Utilizes computer proficiency and resources to drive profitable sales and penetrate accounts · Coaches and builds relationships with Regional Field Sales team to executive strategy and sales calls · Translated customer needs in to actionable directives in accordance with customer service accountability policies

· Proven sales experience in exceeding growth with hands-on approach, attaining a 25% growth in sales · Achieved 15% of sales targets through promotional activities · Prioritized category management by researching product recommendations and publishing to Ecommerce · Exudes thought leadership to internal customers and connects externally to hear the voice of the customer· Builds, tracks, and shares standard KPIs for the team, ensuring they are consistently driving towards excellence and meeting the needs of the functions and associates supported · Demonstrates ability to provide strategic finance support, streamline business processes, and drive continuous improvement· Drives process improvement through technology, by closely working with the Ecommerce team, Sales force team, and Expand share team to enhance process flow, end user experience, and customer satisfaction· Coached key stakeholders to assist in understanding sales coverage model dynamics in order to foster optimum collaboration· Led the Management team to create a standardized onboarding experience to leverage virtually through the pandemic and beyond. Created videos, Job Aids, and 4 to 6 weeks of Weekly Training guides and assessments in a period of 3 weeks. · Cross functionally leading the Specialty Queue through the C2R Pilot to deliver excellent service to our internal and external customers, while simultaneously partnering with the Service/Support managers to provide guidance and leadership where needed · Leveraged the monthly Resource Prioritization Meeting (RPM) as a platform to collaborate with Sales Leadership on key performance drivers and metrics for the SC team

· Increased customer satisfaction survey results by 25% in 6 months by traveling to key accounts along with a high performing CSR to conduct in person customer statuses · Successfully implemented a customer pickup policy that increased sales by 10% in the first quarter· Partnered with the Transportation team to increase Perfect Order KPIs to a consistent 85%. An overall increase of 8% in a four-month span · Increased Service Metrics from 70% to 95% within 6 months · Developed employee incentive programs and cross training programs to create a positive working environment for employees · Directed team members with separate core functions, tying together contracted customer agreements totaling $2.5M annually· Focused on service excellence and use of lean principles to transition the customer service department from inception to functional operational group supporting sales growth with 100% Sox compliance

 Develop policies and procedures to ensure consistent sales experience, customer service and satisfaction. Facilitate the sharing of information to the General Manager, Operations President, and Human Resources Manager  Drive division and department efforts with the management of policies, procedures, and electronic records Conduct Analysis of Sales Metrics, Key Performance Indicators, and Usage Reports  Responsible for developing, coordinating and maintaining high-level customer relations and communication strategies to provide superior service Work with all Departments to expand the customer focus throughout the entire organization. Ensure proper staffing level, and conduct training within the department. Routinely conduct customer visits and meetings. Meet customer service financial objectives. Manage customer service survey initiatives to ensure service levels exceeds expectations. Create, update, and maintain a current contact sheet for all customers. Create, update and maintain a filing system for all customers including company stores. Manage and coordinate promotions for all chains. Proactively communicate promotional key dates to internal staff and all franchisees/company restaurants with distribution related material. Ensure that credits are: 1) processed in a timely manner (97% lag), 2) processed correctly (no duplicates) and 3) coded correctly from an inventory perspective. Manage (with transportation) the redelivery process to ensure that timely redeliveries are being executed in the most cost efficient manner, with focus on critical items. Make sure that checks and balances are in place for redelivery requests. Coordinate product allocations in the most cost efficient, customer friendly manner. Coordinate the recall procedure for all chains.

· Developed years of retail sales and developed the ability to develop and maintain strong vendor and customer relationships· Prioritized category management through merchandising, displaying, planning and marketing products to increase sales and profitability · Reduced employee turnover by 20% YOY by strategically introducing processes directed towards employee engagement · Created a rewards and incentive program that was cited as the driving force behind improving the team culture and removing the store from the high focus program · Led organizational changes for the P-Fresh Grocery initiative across two $10 million dollar Target stores · Developed and applied innovative blended learning solutions and integrated training methods to promote improved business interactions· Initiated quarterly Train the Trainer initiatives where focus topics were introduced to further growth and development for team leaders · Consistently hired and trained over +250 team members annually to support staffing needs