Malcolm Porter Email & Phone Number

Chesterfield, Missouri, Us

Special Projects/Major Achievements/Additional Highlights:• Directed vulnerability management, lifecycle management for end of life systems• Designed and Implemented ERP migration Dynamics GP10-G2019(SQL2005-2014). • Designed plan to migrate all Legacy Environments to Target Operating model. Standardizing all systems (18 separate Environments over 2 Datacenters). • Integrated all corporate system moved to PAAS for resiliency, All client systems ingress/egress changed when PAAS project implemented.• Delivered DR component of BCP, implemented new Plan and created Hot site failovers. Including full testing and validation with business conducted yearly with c-suite signoff successfully every test. Successful every year. Testing took less than a day which resulted in all business leaders buy in.• Completed migration to Office 365, then 12 months later migrated to parent company O365 tenancies.• Built and implemented new service-desk adhering to ITIL problem/Incident and change management aligning with newly created business processes. Implemented monthly metric for helpdesk and SLA’s.• Implemented new Security controls along with a full SIEM managed service to ensure compliance • Implemented onboarding project with HR and business leaders creating a set of processes and templates for the business to use when hiring and terminating staff.• Implemented a new resilience plan. All staff workstations were moved to laptops. All Business access was converted to be behind a SSL VPN endpoints. This allowed all staff to work remotely when required.

Toronto, On, Ca

Responsible for IT operations: • Vendor Management for managed services and support• Manage contract resources for overflow and regular maintenance work• Systems Management and DesignCore Projects • SOC and Security Audits• Continuous Improvement on all areas• BCP including DRP testing and Validation• Management of 3 Datacenters each hosting different environments• Ownership for Cloud Management including public cloud (Office 365, AWS) and Private Cloud (IAAS and Vmware)• Implement new Policies and procedures (patching frameworks, change control, service desk..etc)• Automating processes and Collaboration with dev teams to build out devops

Menlo Park, Ca, Us

Special Projects/Major Achievements/Additional Highlights:• Implemented Continuous Improvement on most Service desk and Operations tasks• Improved MTTR on tickets to under 1 business day hours from an existing metric of 3 days• Directed full audit on all systems. Developed new documentation and updated CMDB• Supervised the consolidation of CMDB with finance asset register for Finance Compliance during Due Diligence by Insolvency Company• Directed smooth transition of all assets to Insolvency CompanyPrimary Responsibilities:• Company had filed for Chapter11 equivalence. Was being audited for sale.• Managed all IT staff due diligence and maintain the systems until the business was determined to be insolvent.• Managed (3 SysAdmins, 1 Network, 4 service desk) staff and over the term of contract, let staff go as required due to decreased demand.• Managed all IT corporate system and clients facing cloud platform• Enhanced many processes to make daily operations smooth• Directed delivery of IT service to internal staff and external Building Companies• Assessed risk assessment and illustrated to senior leadership• Windows Server, migrated Exchange to Office 365, SQL, CAD, MCAD, Cisco VIOP, Cisco Network, Checkpoint Firewall

Exploring the world, on the way to Canada.

Munich, De

Special Projects/Major Achievements/Additional Highlights:• Streamlined Project processes using value stream mapping resulting in actualized savings of 12-18% per project. • Recovered delayed projects left outstanding previous team. Saving AUD$3 million daily in penalties within 4 weeksResponsible IT Program Hospital Wide• Directed Multiple teams (BioMedical 12, Project Managers 5, Systems Engineers 8, Vendor Engineers 80+), handled staff offboarding as project wound down• Managed Program Delivery ICT (i300 different projects approx. 200 million budget). • Led Project teams in Delivery of all Medical Equipment that required to be connected to Hospital Networks during commission phase• Led weekly war rooms on progress with Internal Siemens Staff, Hospital IT, Government Health Dept IT and the Facilities Mangers IT • Synchronized knowledge transfer to Siemens Medical technicians after project completion for Hospital opening• Projects varied from AUD$20 million for MRI and Nuclear PET to $100K mobile xrays and ultrasounds. • Ultimate budgetary responsibility was AUD$200 million • Windows Server, SQL server, Oracle, Cisco, Phillips, Siemens and GE unix systems.

Perth, Wa, Au

Special Projects/Major Achievements/Additional Highlights:• Designed and oversaw implementation of an ITIL compliant service desk (SCSM) worth $2M AUD that resulted in MTTR of 12 business hours versus 36 hours. • Successfully implemented new architecture for passenger ticketing systems that leveraged cloud and redundancyResponsible Infrastructure (Servers, Storage, Databases): • Supervised Operations teams (Infrastructure 12/DBA 4/Networks 6).• Technical leadership in IT infrastructure to server, storage and database teams• Assessed and highlighted risk areas proposed to move into cloud as a service program. • Built and executed migration for identified systems to cloud• Negotiation and Vendor Management (infrastructure services ($10M AUD)• Managed daily operations of all infrastructure (servers, sans and databases)• Managed architecture of end to end helpdesk/service delivery system• Architecture and Deployment Systems Center 2012; Design Systems Center Environment (SCSM 2012, SCOM); Design Clustered Environments (Windows 2012, SQL 2012) • Windows Server 2012 (clusters), SQL Server (Clustered), Vmware, Hitachi san, EMC san, Oracle, Unix

London, London, Gb

ISpecial Projects/Major Achievements/Additional Highlights:• Achieved significant cost reductions that included a $1M savings by streamlining the IT teams• Successful migration of business data center, within a tight budget and timeframe• Created and implemented IT change control office and processPrimary Responsibilities:• Managed the ongoing operating efficiency of all operating systems, applications, networks and infrastructure• Led Global Operations teams (Service Desk 2/Infrastructure 2).• Own change program and championed change to ensure no service disruptions to Cloud Platform serving over 500K users• Provide IT management for entire company including:o Client Facing Cloud Platform (Cloud/SAAS Management 24/7)o IT Budget Managemento Data Centre Management (cloud infrastructure)o 99.7% (24x7) SLA Uptimeo Budget Management ($2M AUD)• HP Hardware, Windows Server, SQL, Sharepoint, Exchange, Vmware, Cisco VOIP, Cisco Switches/Routers/Firewall)

Perth, Western Australia, Au

Special Projects/Major Achievements/Additional Highlights:• Developed Private Cloud Roadmap and executed flawless migrations• Consolidated multiple sites to One Location that gave great cost savings• Virtualized Core business systems from physical to virtual • Managed all telecommunications upgraded to Data Centre to cater for increased traffic• Implemented new BCP with comprehensive DRP (tested quarterly)• Collaborated with internal lawyers and created new process for contract negotiations• Led global strategy and system implementations for major mining contracts in Africa, Australia and Middle East (Budgets of approx $2M AUD per site, 20 sites)• Supervised migration of all IT systems to Private cloud over 2 Datacentres• Provision of specific core systems to cloud as a service (email and erp)• Deisnged and implementation of full working and Tested DRP where none was in placeResponsible for all Infrastructure and Operations: • Led Global Operations teams (Service Desk 8/Infrastructure 3/Networks 2/Architects 1). • Designed and managed all architecture at 16 different locations internationally. Owned and migrated all core systems erp/crm (pronto and coreview) to Vmware platforms. Moved all Corporate email to Office 365, within the year moved all email back Internal Exchange Servers due to poor cloud performance.• Managed all IT Infrastructure and Operations (Australia and Africa) including mine processing and supply chain IT• Managed contract negotiations for supply of Data Centre and Telecommunication’s LinksProvision of Business Intelligence and dashboards to internal stakeholders for accurate forecasting and decision making• IBM Hardware, Windows Server, SQL, Exchange, Office 365, Vmware, Mitel VOIP, Cisco Switches/Routers/Firewall)

Perth, Western Australia, Au

Industry: Underground Mining - Uranium, gold and silverInitial 3 month project for system upgrades that was extended to cover multiple projects to completionResponsible for all Infrastructure System Upgrades nationally:• Led 4 teams nationally (5 people per team)o Network teamo Server/Infrastructure Teamo Service Desk• Systems migration (Novell to Windows) • Windows XP SOE deployed to all internal Client workstations• Telco Upgrade for remote sites from ISDN and dial-up to Next G wirelessCore Technologies:• Windows Server • Citrix• Novell, GroupWise

Perth, Western Australia, Au

Industry: Consultancy - Construction Initial 3 month project for system upgrades that was extended to cover multiple projects to completionLed Project and Technical teams in infrastructure projects for multiple clients:• Communications Solution, New Blackberry Servers integrated with a new Windows Live Communications Server 2005• Implemented reduced server footprints by utilizing Server Virtualizations (Vmware ESX, Microsoft Virtual Server)• Multisite data network upgraded for voice network, implemented L3 switches at all sites, core switch at central office. • Designed and Implemented a DRP for a large resources client with multiple sites nationally and internationally.• Led Project and Technical teams in infrastructure projects for multiple clientso 12 Engineers, 2 IT Administration and 1 PMO direct reporto 4 General Admin staff indirect reportCore Technologies:• Microsoft Window 2000 /2003 Server• Exchange 2000/2003 • SQL 2000/2005• SharePoint 3/2007• Vmware

Perth, Western Australia, Au

Industry: Gold Mining Initial 3 month project for Data Centre Move, was extended to cover multiple projects across all sites in Asia to completionLed Project and Technical teams in infrastructure projects • Led 3 Project teams in infrastructure projects nationally and internationally.o Server/Infrastructureo Desktop/Helpdesko Networks• Designed new Windows Server Infrastructure• Rolled out Windows XP SOE for all Sites• Full Data Migration, File and Printers, Email from Exchange and Unix• Audit existing Network and make recommendations on improvement’s.• Project work undertaken both in Australia and onsite in Thailand and LaosCore Technologies• Windows Server • Windows XP• Exchange 2003, • Cisco

Au

Industry: Federal Government Fixed term Project was specifically recruited as a Subject matter Expert in Novell to Windows integrationLed Project and Technical teams Novell E-directory to windows Active Directory Integration • Team Leader Design and Implementation Novell e-directory Solution integrated into Active Directory.• Design Work undertaken for Centrelink (Nationally) • Server Migration (Novell 6 to e-Directory and Active Directory)Core Technologies• Windows Server • Novell SUSE• Novell E-directory• Novell Netware 6

Bryanston, Johannesburg, Za

Client - Alinta Gas – Perth, AustraliaIndustry: UtilitiesFixed 3 months contract. Was specifically recruited as a Subject matter Expert in Novell to Windows integration. Contract extended continually due to technical knowledge and client requestLed Project and Technical teams for Novell E-directory to windows Active Directory Migration • Designed/Led Migration Project from Novell/NT to Active Directory for large utilities company (Multiple sites nationally).• Migration and Support of Netware 5 and NT 4 to Win 2000; Groupwise 5.5 and Exchange 5.5 to Exchange 2000Core Technologies• Windows Server • Novell E-directory• Novell Netware 4/5/6

Cupertino, California, Us

Industry: Vendor Consultancy2 month contract, extended for another 2 months to cover consultant on leaveCore Responsibilities:• Presales consultancy• Network /Systems Administration• Client visits, proposal scoping• Server setup/support (Windows 2003, Apple OSX Server, Linux)Core Technologies:• Apple Macbook/Imac• Apple Server• Windows Server • Apple – active directory integration

Perth, Wa, Au

Industry: Telecommunications, IT Consultancy6 month contract for project backfillCore Responsibilities:• Led technical teams to support and maintain existing and new clients.• Clients facing and Presenting• Solution Design and proposal scopingCore Technologies• Windows Server • Exchange Server• Novell Netware• Novell Border Manager

• Wireless Data and Mobile Solutions• Pre-Sales Consultancy

Au

Core Responsibilities:• Network Administration/Support• Server Support/Administration• Exchange and Outlook Support• Site Visits (Remote Sites)Core Technologies• Windows Server • Exchange Server• Windows Desktop• Cisco

Industry: IT Consultancy, ConstructionCore Responsibilities:• Project and Network Management• Reviewed infrastructure, implemented to new solution• Cisco router troubleshooting (ACL configurations)• Internet Services (TCP/IP, DNS, IIS/Apache)Core Technologies• Windows Server • Exchange Server• Linux Server • Cisco

Industry: IT ConsultancyCore Responsibilities:• Client Facing Proposal Scoping. • Led technical team in network sniffing, analysis • Implemented first routed ADSL solution in Perth. • Migrated clients network backbone from 100 megabyte to one gigabyte.• Upgraded servers and routers. Migrated servers from existing versions to newer releases.

System Support

Post Graduate Certificate, Networking And Systems

Manage Effectivley

Bachelor Of Commerce, Telecommunications Management

High School, High School Certificate Of Competence Program