Portia Heynes

Portia Heynes Email and Phone Number

Director (Strategy Consulting, Facilitation and Programme Management) @ Upliftment Inspired Consulting
Cape Town, WC, ZA
Portia Heynes's Location
Cape Town, Western Cape, South Africa, South Africa
Portia Heynes's Contact Details

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About Portia Heynes

Portia is a multipotentialite, perennial and lectures in the field of systems thinking, digital transformation & change, personal mastery, and designing sustainable learning strategies and cultures. She has worked for local and global companies in cross-functional roles across multiple industries, by design. This has provided her with great insights into the learning challenges experienced in Organisations and the resultant negative impact i.e. restructures & job losses.Her success in this field has also been due to her personal learning challenges experienced in South Africa post the boycotts of 1985, however, she was privileged to have been exposed to great learning Organisations and interventions, challenging her worldview and perspectives. Her interest in systems thinking started in 2002, when she observed the nature of the inter-dependencies between unlocking potential in individuals and Organisations and the impact on the sustainability of society at large.In 2007, she combined her passion for developing individuals with systems thinking-based MBA, her thesis is based on “employability”, which surfaced the socio-economic challenges in South Africa, proposing a systemic learning framework. Whilst heading Learning & Development divisions in various Organisations, she experienced learning, to a large degree, as transactional, ticking compliance boxes & treating symptoms, instead of surfacing route causes to create value and impact. Whilst studying at Insead Business School, in Paris, that she was exposed to “What value creation really means”, changing her perspective. She is currently doing with her Doctorate, focused on exploring a conceptual model toward a systemic employability design - in lieu of the need for relevant skills, given the 4th industrial revolution & impact on employability.She also shares her story of her personal journey and how she has embraced "challenges as gifts in disguise and opportunities if you so choose". She views education as her purpose and legacy.

Portia Heynes's Current Company Details
Upliftment Inspired Consulting

Upliftment Inspired Consulting

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Director (Strategy Consulting, Facilitation and Programme Management)
Cape Town, WC, ZA
Employees:
2
Portia Heynes Work Experience Details
  • Upliftment Inspired Consulting
    Director (Strategy Consulting, Facilitation And Programme Management)
    Upliftment Inspired Consulting
    Cape Town, Wc, Za
  • Upliftment Inspired Consulting
    Director (Strategy Consulting, Facilitation & Programme Management)
    Upliftment Inspired Consulting Sep 2009 - Present
    City Of Cape Town, Western Cape, South Africa
    Consulting in the field of systems thinking, creating sustainable/holistic learning strategies and cultures contributing towards employability. Areas of interest and expertise:Strategy consultingOrganisational Design & ImplementationLearning Management architecture and designExecutive CoachingSystems Thinking Leadership and ManagementDesigning and Implementation of Learning academies (including Learning platforms and content development_instructor-led, online and blend)Facilitation/Lecturing
  • Wits Business School
    Lecturer (Sessional Faculty)
    Wits Business School Sep 2018 - Present
    City Of Johannesburg, Gauteng, South Africa
    Systems ThinkingDigital Transformation & ChangeTalent Management for Digital Business Strategy Execution (MAP & EDP)People Management (PDBA)Personal Leadership, Negotiation SkillsGender Identity
  • The Da Vinci Institute
    Lecturer (Sessional Faculty)
    The Da Vinci Institute Jan 2019 - Present
    Johannesburg, Gauteng, South Africa
    Part-Time Lecturer: Systems Thinking
  • Graduate School Of Business - University Of Cape Town
    Lecturer (Sessional)
    Graduate School Of Business - University Of Cape Town May 2019 - Present
    Cape Town, Western Cape, South Africa
    Management Development Programme (MDP): Systems ThinkingDesign Thinking (ALC): Systems Thinking
  • Atlas.Ti
    Atla.Ti Student Trainer
    Atlas.Ti Sep 2020 - Present
    Chicago, Illinois, United States
    Trainers & Consultants - ATLAS.ti is a powerful workbench for - Qualitative Data Analysis✓ of Textual✓ Graphical✓,Audio & Video Data
  • Stellenbosch Business School
    Lecturer (Sessional)
    Stellenbosch Business School May 2016 - Present
    Stellenbosch, Western Cape, South Africa
    Part-Time Lecturer, University of Stellenbosch Business School, USB Executive Education
  • About Learning, Inc.
    Master Instructor: 4Mat Trainer Certification
    About Learning, Inc. May 2017 - Present
    Chicago, Illinois
    4MAT is a model for creating more dynamic and engaging learning.  It is a framework for learning that helps educators deliver information in more dynamic and engaging ways.
  • Sun International
    Group Learning & Development (Hospitality & Tourism)
    Sun International Jul 2014 - Jan 2020
    City Of Johannesburg, Gauteng, South Africa
    Responsible for the Learning and Development Strategy, integrating Learning systems for implementation across Gaming, Hospitality and Entertainment for more than 10 000 employees. This included creating a learning culture, where employees could access various academies, face-to-face and online, linked to relevant learning paths at anytime from anywhere.
  • Sa Apartments
    Director (Property Management)
    Sa Apartments Jul 2007 - Jul 2017
    Cape Town Area, South Africa
    Co-founder of SA Apartments, providing luxury accommodation, short and long term, in Cape Town, Atlantic Seaboard, South African
  • Bpesa
    Board Member (Contact Centre)
    Bpesa 2008 - Jul 2016
    City Of Johannesburg, Gauteng, South Africa
    Driving SME Development for the BPO sector (Portfolio 6)
  • Vodacom
    Executive: Group Learning & Development (Telecommunications)
    Vodacom Jul 2012 - Jul 2014
    Midrand, Gauteng, South Africa
    Responsible for the implementation of the Group Learning strategy aligned with the Vodafone strategy. This included capability & skills development across Vodacom South Africa and Africa. The implementation included the development of a learning management system to house 7 learning academies, with more than 9000 online learning programs. Managing for Excellence & Customer Service programs were recognized as 2 of 6 best practices globally in Vodafone.
  • Vodacom Sa
    Executive: Vodacom Academy (Retail & Contact Centre)
    Vodacom Sa Aug 2009 - Jun 2012
    Midrand, Gauteng, South Africa
    Executive head for the Vodacom Academy responsible for Training delivery and capability development for the telecommunications industry across 11000 Retail stores for 36000 employees and the Call centre.
  • Lrmg
    Managing Executive (Talent Supply & Learnerships)
    Lrmg Sep 2007 - Aug 2008
    City Of Johannesburg, Gauteng, South Africa
    Managing 2 Divisions namely:Talent Supply - Managing a portfolio of contractors as resources for 14 business units Learnerships - Managing the implementation of Learnerships
  • Cida City Campus
    Director
    Cida City Campus Jun 2006 - Jul 2007
    City Of Johannesburg, Gauteng, South Africa
    Director for CIDA learning focusing on Call center training delivery, including customized programmes and Learnerships
  • Absa Group
    Head Of Channel Management
    Absa Group Jul 2005 - Jun 2006
    City Of Johannesburg, Gauteng, South Africa
    Managing and directing 42 business lines in the Absa Contact Centre to ensure commercial viability to support and enable the delivery of projects and campaigns across Absa Group. This included prioritization, building capability, and workforce planning.
  • Absa Group
    Head Of Training Delivery & Quality (Contact Centre)
    Absa Group Jul 2004 - Jun 2005
    South Africa
    Head of Training delivery and Quality for the 2000 Call centre agents and 42 business lines
  • Absa Group
    Regional Manager (Customer Care & Service Quality)
    Absa Group Jul 2002 - Jun 2004
    Cape Town, Western Cape, South Africa
    Responsible for Customer Care and Service quality for the Western and Eastern Cape regions. This included implementation of the Customer Service strategy, training and education of all employees and creating a customer culture for the Region.
  • Absa Group
    Area Manager
    Absa Group May 2000 - Jun 2002
    Cape Town, Western Cape, South Africa
    Driving the strategy for the Table View area, managing 6 branches/outlets. This included the opening of the flagship TableView and Century City outlets. Ensuring customer and sales targets are met whilst customer satisfaction is maintained and improved, including managing the talent pipeline and employee engagement.
  • Absa Group
    Branch Manager(Various), Sales Manager (Commercial & Retail)
    Absa Group Apr 1989 - Apr 2000
    Cape Town, Western Cape, South Africa
    Managing various branches/outlets across the Western Cape (South Africa). Managing various positions in retail and commercial sales across various teams including a broad range of banking products, solution and funding instruments

Portia Heynes Skills

Business Strategy Creative Strategy Operations Management Outsourcing Business Intelligence Executive Coaching Curriculum Design Operational Excellence Energy Strategic Consulting Training Delivery Training Stakeholder Management Change Management Leadership Business Analysis Call Centers Management Consulting Coaching Talent Management Team Building Management Strategy Performance Management Graphic Facilitation Design Thinking Systems Thinking Content Development Online Content Development Strategy Consulting Facilitation Systems Thinker Futurist Learning And Development Consultant Speaker Learning Architect And Systems Entreprenuer Project Management Publishing Organizational Development Consulting Leadership Development Business Process Improvement Program Management Strategic Planning Business Development

Portia Heynes Education Details

Frequently Asked Questions about Portia Heynes

What company does Portia Heynes work for?

Portia Heynes works for Upliftment Inspired Consulting

What is Portia Heynes's role at the current company?

Portia Heynes's current role is Director (Strategy Consulting, Facilitation and Programme Management).

What is Portia Heynes's email address?

Portia Heynes's email address is po****@****nal.com

What is Portia Heynes's direct phone number?

Portia Heynes's direct phone number is +271163*****

What schools did Portia Heynes attend?

Portia Heynes attended Insead, The Da Vinci Institute, Singularityu South Africa, Graduate School Of Business - University Of Cape Town, University Of Cape Town, Damelin, Livingstone High School.

What skills is Portia Heynes known for?

Portia Heynes has skills like Business Strategy, Creative Strategy, Operations Management, Outsourcing, Business Intelligence, Executive Coaching, Curriculum Design, Operational Excellence, Energy, Strategic Consulting, Training Delivery, Training.

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