Melissa Portillo Email & Phone Number

Project Manager managing new & existing projects for clients executing personalized health care platforms for their members, providers, and their employees to improve and empower their health knowledge and wellbeing.Virgin Pulse & HealthComp is now Personify Health, providing personal health programs designed just for you.

Providence, Ri, Us

Nationwide, Us

Nationwide, Us

Directing the development of new websites from start to finish. Ensuring the communication and vision for each project is clear and understood as it processes through each department: Sales, Web Developers, Client Success Managers, Fulfillment, and Customer; ensure projects are launched within the timeline. Managing an average of 60-70 projects at a time. QA of legal contracts and invoice orders to ensure compliance is completed. Provide effective, clear, and precise communication throughout the process.⚑ Understand, adhere to, and uphold project scope and workflow processes, including project quoting, initiation and kickoff, collaboration, approvals, production, and ongoing management.⚑ Prepare and/or review project scope of work and quoting documentation, including specific elements such as functional requirements, to ensure digital submissions are prepared correctly.⚑ Work with internal stakeholders to troubleshoot and identify unknowns relating to project scopes.⚑ Be the internal lead and point of contact from initial project kick-off through to final delivery of projects, ensuring projects are completed on time and within scope/project timelines.⚑ Facilitate ongoing, timely, and accurate communication to all necessary parties (internally and externally) while proactively offering guidance and expertise to ensure campaign success and client satisfaction.⚑ Troubleshoot issues related to projects including process, delivery, communication, and quality issues.⚑ Participate in internal and external meetings as necessary, bringing subject matter expertise to conversations about project delivery, capabilities, timelines, and more.⚑ Assisting in creative website design to ensure each project is unique to the client’s business needs including creativity, navigation, domain/hosting transfers, QA, and connecting with internal various departments to collaborate as one.

Spearhead strategy, planning, and execution of events, campaigns, client initiatives, and project management for 242 client accounts and seven sites while leading team of eight direct reports. Govern promotions, stakeholder presentations, designs of marketing collateral, technology and telecom installations and upgrades, billing accuracy, merger transitions, gap analysis, and coordination of legal initiatives. Conceptualize and direct creation of social media content, and lead public relations, reputation perceptions, and social engagement. Focus on results-oriented partnerships across all divisions and levels, cultivate strategic industry connections, and track pulse and effects of industry trends to capitalize on opportunities. Identify and pursue new marketing and client acquisition penetration points and tailor custom solution that minimizes effects of competitors. Direct forecasting and stewardship of $1.2M OpEx, $1.6M CapEx, and client retention/renewals that secure $2.5 in annual revenue.⚑ Foster development of brand’s voice and messaging, coordinate style guide creation, and draft standard operating procedures (SOPs) that appeals to each client type within target demographics to maintain look and feel cohesion⚑ Manage marketing schedules and control approvals for all aspects of major promotion events, including holiday and summer pushes, email campaigns, ad creation and trafficking, video and logo designs, etc.⚑ Manage print projects, controlling parameters like bleed, tone, format, editing, and vendor management, securing quotes and approvals, and working with designers to drive engaging elements⚑ Own rollout and implementation of new CRM technology after deep-dive analysis on data and contract audits, making corrections for accuracy on billing and service commitments⚑ Lead presentations at weekly meetings, delivering technical briefs and progress reports to all stakeholders, and approving creative decisions across all marketing touchpoints

Stamford , Ct, Us

Directed client relations best practices, marketing and advertising campaigns, trade show participation, branded product giveaways, and all projects related to clients – with heavy emphasis on highest ROI. Wrote and edited engaging content, led weekly meetings with division heads, facilitated negotiations and communications with executives and owners of external contractors, and led cost analysis projects throughout completion. Held stewardship reins for business development investments, designing SOPs – which permanently solved longstanding delays, high volumes of missed details, inefficiencies, and roadblocks – immediately spiking morale, significantly reducing need for impromptu meetings, and saving on labor costs.⚑ Balanced ambiguous, ever-shifting priorities with agility, critical analysis, and even-keel temperament across diverse personnel and wide-ranging trades. Tracked actionable steps, output quality, big picture, and vital granular details⚑ Earned respect and enthusiastic team collaborations via careful conversation framing, temperament consistency, and recognition of excellence in communications⚑ Managed and communicated updates with transparency throughout project lifecycles, proactively mitigating risks and driving clarity for most efficient/accurate decision-making by executive team

Defined and addressed client needs for extensive technical document environment with extremely diverse personality types, lifestyles, and business practices. Researched and reviewed legal application requirements, checking for accuracy of content, scope, and importance. Effectively managed repository of files for swift processing, retrieval, and retention. Drove transparency of concerns, consistent and predictable work product quality, on-time delivery, and flexibility. Built exceptional levels of trust.⚑ Proofed and edited legally controlled communiques, investigated and secured missing information from case files, categorized, organized, and flagged crucial quick reference points, and proposed useful insights and perspectives⚑ Known for even-keel temperament, polished communication skills, on-point diplomacy, professional and social ease, thoughtful problem solving, and 100% accuracy abilities

Remotely managed all administrative operations related to accurate documentation, verification, technical/digital registration, and communications of standards while driving rigorous adherence to regulatory compliance, state and federal laws, and organizational policies, including strict privacy thresholds. Controlled accuracy and prompt maintenance of all physical and digital records for each client file, (past, present, and prospective). Managed and processed all information requests from outside and governing agencies, oversaw production of master and individual client schedules, client reporting system, and all related materials. Recorded daily client participation to maintain highest levels of funding.⚑ Executed quality research, analysis, and data mining to understand scope, context, and other details used to build extremely accurate data clearinghouse that yielded strongest search results and transparency improvements⚑ Drove extremely responsive agile environment that advanced real-time solutions and new processes and systems for large, complex organization with strict review boards and protocols

Managed team of six in execution of marketing/branding efforts and account management for almost 200 clients and high-rise property with five attached retail businesses. Created concepts and monitored progress on campaigns, built team cohesion, and developed new clients. Represented firm in legal proceedings, oversaw marketing functions during seasonal and one-off promotions, and processed biweekly payroll. Edited and approved marketing collateral for clarity, themes, brand standards, and messaging alignment. Authored policies standardize best practices, strengthen brand, and support events.⚑ Influenced and controlled ever-evolving and aggressive competitors’ attempts to sway client attention by providing high-value service, keeping ear to ground, tracking pulse of trends and shifts, knowing service valuation, and cultivating client loyalty by reviewing industry changes and asking strategic questions⚑ Facilitated cohesive culture of “We” that encouraged collaboration and teamwork, acknowledged on-target performance, and helped motivate staff toward common mission and on-time milestone delivery

Directed all business development, marketing, and advertising efforts for 200 client accounts. Redesigned and implanted new branding, including font, theme, color, layout, and look/feel selections for print and digital platforms, and distinctive icons to facilitate memorability and aid in improving clients’ experiential satisfaction. Boosted advertising traffic to garner clients’ attention and actively managed backend analytics. Architected systems and processes that sustained year-over-year growth, automate system refinements, led transparency, identified lessons learned, enabled quick course adjustments, and controlled change authorization protocols, which bolstered morale, best practices, and product/service dedication and loyalty. Addressed technical, mechanical, and interpersonal topics and projects within strategic contexts/entry-points to convey trust-building, technical prowess, customer goal realization, and sustained communication bridges for client rapport. Consistently advised decision-makers on choices that were “right” versus those that were hot/trending.

Chicago, Illinois, Us

Directed all business development, marketing, and advertising efforts from over 200 - 475 client accounts. Redesigned and implanted new branding, including font, theme, color, layout, and look/feel selections for print and digital platforms, and distinctive icons to facilitate memorability and aid in improving clients’ experiential satisfaction. Boosted advertising traffic to garner clients’ attention and actively managed backend analytics. Architected systems and processes that sustained year-over-year growth, automate system refinements, led transparency, identified lessons learned, enabled quick course adjustments, and controlled change authorization protocols, which bolstered morale, best practices, and product/service dedication and loyalty. Addressed technical, mechanical, and interpersonal topics and projects within strategic contexts/entry-points to convey trust-building, technical prowess, customer goal realization, and sustained communication bridges for client rapport. Audited client accounts with 100% accuracy on internal audit process.

Bachelor Of Business, Business, Management And Marketing

Project Management Professional (Pmp) (Eta: 2022)